Amazon Flex Senior Program Manager, Expansion, Amazon Flex Service Level Standards

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

Amazon Flex's Service Level Standards (SLS) team is seeking a Senior Program Manager to serve as the single-threaded owner for ensuring SLS enforcement readiness across all new program launches and geographic expansions worldwide. This role is critical to ensuring that enforcement frameworks are in place, aligned with leadership, and operationally sound before any new program goes live — protecting the Delivery Partner experience and Amazon's quality standards across nine countries.

This opportunity requires excellent troubleshooting, root cause identification, problem-solving, analytical approach and logical reasoning, and the ability to succeed in a fast-paced environment. An ideal candidate for this role should have proven expertise collaborating cross-functionally, building scalable mechanisms and communicating to senior stakeholders, including Legal, Directors and VPs.

Key job responsibilities
Launch Lifecycle Management
- Develop enforcement strategy documentation for new programs and geographic expansions
- Collaborate with country leads and the WW Growth & Expansion team to ensure seamless enforcement readiness at launch
Process & Standards Ownership
- Own and maintain the comprehensive SLS Launch Playbook, establishing standardized launch processes across all regions
- Manage launch timelines for multiple concurrent programs simultaneously
- Ensure enforcement frameworks anticipate program-specific operational nuances before launch
- Secure leadership alignment and approvals prior to go-live for all new enforcement programs
- Disseminate post-launch insights to enable horizontal deployment of learnings across markets
Cross-Functional Collaboration
- Partner closely with all four SLS pillars: Regional Management, Critical Operations, Defect Prevention, and Standings & Enforcement
- Collaborate externally with the WW Growth & Expansion Team and Regional teams
- Act as the connective tissue between SLS enforcement strategy and broader Amazon Flex expansion priorities

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually