Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers highly innovative and fast paced Small and Medium (SMB) business customers and emerging Enterprise customers in the US. We dive deep to understand our customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Our team is is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their digital transformation journey. The successful candidate will help the customers design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices and design and execute an end-to-end frictionless cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, and AWS partners.
You will earn trust across the customer’s organization, identify strategic opportunities, uncover AI use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You will pay attention to detail but think big on behalf of our customers, build repeatable solutions that scale across customers . You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.


Key job responsibilities
Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
Maintain an in-depth knowledge and understanding of existing and developing technologies (AI/ML, Migration, Modernization) as it relates to cloud computing, to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Basic Qualifications

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Experience in customer-facing roles

Preferred Qualifications

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 131,300.00 - 177,600.00 USD annually
USA, NY, New York - 144,500.00 - 195,400.00 USD annually
USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually