Program Manager - Travel, Amazon Pay

We are looking for an experienced Program Manager to join our Travel team and drive program management across travel verticals — buses, flights, trains, and hotels. This role demands a high-ownership individual who can operate with minimal supervision, coordinate across multiple stakeholders, and deliver results in a fast-paced, ambiguous environment. The ideal candidate dives deep into data, earns trust across cross-functional teams, and has a bias for action to move the needle on business outcomes.

Key job responsibilities
• Own and drive horizontal program tracks across Travel verticals (bus, flights, trains, hotels), including launch readiness, partner onboarding, and operational scaling initiatives.
• Lead program execution across teams — ensuring alignment on goals, timelines, and deliverables across Finance, Business Development, Marketing, and Product.
• Define program roadmaps, milestones, and success metrics; track progress and communicate status to leadership.
• Identify and remove blockers, manage dependencies across Engineering, Product, and Business teams, and drive cross-team alignment to deliver programs on time.
• Partner with Product, Finance, Business, and Marketing stakeholders to translate business goals into actionable program plans with clear ownership and timelines.
• Develop and maintain mechanisms (Business Reviews, dashboards, trackers) to monitor program health and drive accountability across the team.
• Conduct root cause analysis on program delays and risks; proactively develop mitigation strategies and escalation paths.
• Drive operational excellence by identifying process improvements, building repeatable playbooks, and scaling best practices across the team.
• Manage coordination with travel supply partners (Online Travel Agencies, suppliers, and aggregators); hold partners accountable to SLAs and timelines.
• Own stakeholder communication — status reports, executive summaries, and leadership updates.


About the team
We are the Travel team within Amazon Pay's Merchant Categories org, focused on making Amazon Pay the most rewarding and convenient destination for customers to book flights, hotels, trains, and buses. Our mission is to build a full-stack travel experience that drives repeat engagement and long-term customer loyalty within the Amazon ecosystem.

Basic Qualifications

- 4+ years of program or project management experience
- 4+ years of advanced Microsoft Word and Excel experience
- Experience managing multiple competing priorities simultaneously and driving goals to completion
- Can communicate effectively with all levels of the organization
- Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership

Preferred Qualifications

- Experience with SQL
- Experience working in an analytical environment with cross-functional teams

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