Program Mgr : Cost to Serve, RBS : Cost to Serve

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About RBS
RBS is Amazon's cross-organizational layer connecting Technology, Supply Chain, Operations, and Retail to solve customer problems. The Cost to Serve (CtS) High Risk Value (HRV) team tackles one of Amazon's largest cost leakage pools - shrink losses from high risk products.

The team operates across three pillars:
(1) Defect Identification: Models that flag high-risk ASINs and surface organized loss patterns earlier than traditional detection methods.
(2) Defect Elimination: End-to-end interventions across the supply chain - that prevent losses at source.
(3) Cross-Org Orchestration: Coordinating across multiple teams to drive shrink reduction at scale. The team's unique value is its ability to see across organizational boundaries and drive accountability through leadership-tracked cost-saving goals.

The primary objective: shift from reactive loss reporting to proactive, mechanism-driven prevention — reducing Cost to Serve and enabling Free Cash Flow by eliminating shrink at its root cause across the end-to-end supply chain.
Why You’ll Love This Role:

You'll own end-to-end shrink reduction programs that directly impact Amazon's bottom line - from identifying the problem through data and signals, to designing interventions that eliminate losses across the supply chain. This isn't a reporting role; you'll build mechanisms, drive cross-org alignment across Operations, Technology, Retail, and Supply Chain teams, and see your work translate into measurable cost savings at scale. You’ll join a dynamic, fast-paced, and supportive team that values innovation and strives to solve real-world challenges.

Are you passionate about tackling intricate problems and finding creative solutions to optimize complex supply chain processes? Do you enjoy turning data-driven insights into action plans that shape the future? If you’re excited about driving change and influencing outcomes across a global network, this is the opportunity for you.

About Our Team:

Diverse Perspectives:
We believe that diverse perspectives drive innovation. Even if your experience doesn’t align perfectly with every qualification, we encourage you to apply. Whether you’re new to the field, have a non-traditional background, or have gained expertise in different ways, we value the unique insights you can bring.

Commitment to Balance:
We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority, ensuring you have the support you need to thrive both at work and at home. When we’re at our best in all areas of life, we’re unstoppable.

Inclusive Culture:
Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued.

Opportunities for Growth:
As a team dedicated to continuous improvement, we believe in setting ambitious goals and providing the tools to achieve them. You’ll have access to a wealth of mentorship, knowledge-sharing, and career development resources to help you advance your skills and achieve your professional aspirations.

Our team is composed of skilled problem solvers who thrive on tackling cross-functional challenges. We are dedicated to meeting the needs of our internal stakeholders with a solutions-oriented approach, always striving for the best possible outcome in everything we do.

Key job responsibilities

(1) End-to-End Defect Ownership: Use a data-backwards approach - mining shrink signals, and operational data, to identify root causes of supply chain defects, then design and implement scalable solutions that eliminate them permanently.
(2) Cross-Functional Program Leadership: Form and lead cross-org teams spanning Operations, Technology, Retail, and Supply Chain to drive programs from ideation through execution with high ownership.
(3) Data-Driven Solutioning: Translate complex data patterns into actionable interventions - sizing the opportunity, building mechanisms that prevent recurrence, and driving results without waiting for direction.
(4) Stakeholder Management: Drive alignment across multiple lines of business on program milestones, escalations, and process changes.



Key job responsibilities
• Lead the development and execution of comprehensive Cost to Serve (CTS) and Upstream Defect Elimination (UDE) programs, including establishing key performance indicators, process mapping, and continuous improvement initiatives.
• Work with various stakeholders - such as business leaders, legal, finance, quality, etc. - to drive the execution of key CTS and UDE initiatives. Provide regular updates to stakeholders and management on escalated issues, ensuring transparency and alignment. Facilitate workshops and meetings to ensure smooth implementation across functions.
• Dive deep into data to identify root causes of inefficiencies and opportunities for cost savings. Track and report key performance indicators related to shrink reduction, defect elimination, and process efficiency. Evaluate network performance metrics to proactively identify process improvement opportunities.
• Utilize Lean, Six Sigma, and other process improvement methodologies to optimize supply chain processes, driving quality, speed, and cost-effectiveness across initiatives.
• Oversee project timelines, resources, and communication with stakeholders to ensure timely delivery of initiatives. Manage day-to-day activities and adjust priorities based on emerging CTS reduction opportunities.
• Lead the expansion of CTS reduction efforts into new regions (e.g., APAC, AMENT/MENA) and fulfillment models (e.g., Fulfilled by Amazon, Merchant Fulfilled Network). Develop scalable solutions to address market-specific challenges while maintaining quality and aligning with strategic growth goals.
• Apply UDE principles to proactively identify and eliminate defects early in the supply chain, minimizing downstream impacts and driving long-term cost reductions.
• Build coordination pipelines with finance teams to track cost-saving measures, ensure accurate reporting, and align financial metrics with the team’s cost-saving objectives.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Bachelor’s degree in Business, Operations, Supply Chain, or a related field, or Project Management Professional (PMP) certification
- Analytical skills with proficiency in data-driven decision-making and the ability to extract actionable insights from complex datasets
- Experience in stakeholder management and cross-functional collaboration, with the ability to engage with multiple stakeholders at varied organizational levels

Preferred Qualifications

- Master’s degree or MBA in Business, Operations, or a related field
- Lean Six Sigma Black Belt certification, with experience in Lean Management, Six Sigma, or other operations engineering tools
- 2+ years of experience driving process improvements
- Excellent creative thinking skills, with a focus on developing innovative solutions to solve complex problems in a cross-functional environment, especially under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.