Customer Success Manager, Consumables - Grocery

This role can be located in one of our approved corporate offices in Seattle, WA and Arlington, VA.

Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.
Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management.


Key job responsibilities
•Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
•Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
•Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
•Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
•Identify opportunities to improve team processes and contribute to operational efficiency
•Leverage internal AI tooling to drive efficiencies and expedite problem solving


A day in the life
•Review vendor performance data and prepare summaries for team discussions
•Collaborate with teammates to resolve vendor inquiries and coordinate solutions
•Participate in vendor meetings, managing agendas and driving detailed discussions
•Support project execution by tracking status, identifying blockers, and escalating roadblocks
•Contribute to team knowledge-sharing sessions and process documentation


About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

- Bachelor's degree or equivalent
- Experience working in a fast-paced, team environment
- 3+ years of vendor management, or 3+ years of relevant discipline work experience
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Experience in relationship management
- Excellent professional written and verbal communication skills
- Time management

Preferred Qualifications

- Experience using BI Tools (Tableau, OBIEE, Business Objects, Cognos, MicroStrategy)
- Experience in process improvement
- Experience in project management
- 4+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience rapidly adapting to change and dealing with ambiguity
- Advanced degree, certifications or equivalent experience
- Experience working with diverse stakeholders and teams
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.