Sr. Technical Account Manager (Israel), EMEA Startups

Would you like to support some of the most ambitious technology startups in one of the world's most innovative ecosystems? Join our EMEA Startups team in Tel Aviv, helping high-growth Israeli companies maximize the value of AWS as they scale globally.

Israel's startup scene produces a disproportionate share of breakthrough technology companies. Founders here build AI-first products, fintech infrastructure, developer platforms, cybersecurity solutions, and data-intensive systems that reach global scale fast. These companies need a cloud partner who understands both the urgency of startup life and the technical rigor required to build systems that hold up at scale.

As a Technical Account Manager (TAM) in AWS Enterprise Support, you will serve as the primary technical advisor and voice of the customer for a portfolio of fast-growing Israeli startups. You will play a crucial role in fostering their innovative and transformative work across AI/ML, compute (including accelerated and GPU workloads), containers, networking, storage, databases, serverless, security, and more. It's an opportunity to work closely with technical founders and engineering leaders, helping them make the right architectural decisions at each stage of their growth journey.

Enterprise support for startups is different from traditional enterprise engagement. It's an evolutionary approach: you start with deep technical guidance during early growth stages, then adapt as the company matures and their needs become more strategic. You will help prioritize engineering efforts that tie directly to product launches, investor milestones, and market validation, striking the balance between speed, cost control, and production readiness that defines the startup context.

As well as spending time working directly with customers, you'll get time to sharpen the saw and keep your skills fresh. AWS has more than 200 services across a wide range of categories, and it's important that we help startups take advantage of the right ones at the right time. You will act as a customer advocate with our product teams to make sure we are building the right products and features for the startups you work with. This role also provides opportunities to share your knowledge more broadly by working on technical content, presenting at events, and contributing to the wider TAM and startup community.

Key job responsibilities
- Act as the primary technical advisor for your startup customers, building trusted-advisor relationships with CTOs, VP Engineering, and founding teams
- Engage across the full customer organization, from individual engineers through to C-suite, adapting your communication to each audience
- Help accelerate customer growth by crafting strategies that balance startup velocity with Well-Architected best practices across AI/ML, compute, containers, and data infrastructure
- Conduct architecture reviews, operational assessments, and proactive risk identification. Analyze service events and operational patterns to drive continuous improvement in resilience, performance, and cost efficiency
- Drive technical discussions with founding teams on architecture trade-offs, incident response, and risk management as their systems scale
- Uplift customer capabilities by running workshops, enablement sessions, and brown bag sessions tailored to their technical needs
- Champion and advocate for your customers by connecting their feedback to AWS engineering teams, influencing platform evolution, and ensuring rapid resolution of concerns
- Collaborate with Solutions Architects, Business Developers, Professional Services, and Account Managers to deliver coordinated customer value
- Develop and share technical content such as blog posts, reference architectures, and reusable solutions that help startups solve common challenges and reduce time-to-market

A day in the life
See what the team say about their roles:

https://www.youtube.com/watch?v=ycFclUrpzKQ
https://www.youtube.com/watch?v=M7j83fWoqmQ

One morning you're reviewing a customer's inference architecture ahead of a product launch, helping them hit latency targets. After lunch you're running a cost deep-dive on a container environment that has grown faster than expected, and presenting a right-sizing plan to their CTO. The next day you're on a call with an AWS service team, championing a feature request that your customers need. Later in the week you're preparing a strategic business review showing the quantified impact of your recommendations, or you're at a customer's Tel Aviv office whiteboarding their disaster recovery strategy before they expand to a second region.

The work is varied, technically deep, and tied directly to customer business outcomes. You will also contribute to the broader TAM community by mentoring peers, developing reusable technical content, and sharing patterns across the team.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 10+ years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure/platform engineering, Data & Analytics, or AI / ML.
- Experience in a customer-facing technical role such as technical account manager, solutions architect, consultant, or support engineer
- Experience with operational parameters and troubleshooting for a combination of the following: compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics, security
- Demonstrated ability to drive technical discussions and communicate effectively with both engineering teams and executive stakeholders
- Experience working in fast-paced environments where priorities shift and ambiguity is the norm
- Fluent in English and Hebrew

Preferred Qualifications

- Knowledge of distributed systems design and implementation or equivalent
- Knowledge of large scale automation and workflow management or equivalent
- Professional experience with AWS services or equivalent cloud platforms (Azure, GCP)
- Experience with AI/ML workloads including foundation models, inference infrastructure, agentic systems, accelerated compute (GPU, custom silicon), or MLOps
- Background working with startups or high-growth technology companies where you've seen systems scale from early product through to production maturity
- Experience with container orchestration (EKS, ECS, Kubernetes), serverless architectures, and infrastructure as code (Terraform, CloudFormation, CDK)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.