UX Designer II, Conversational, Amazon Quick

Amazon Quick is an AI-powered work companion that helps people manage their digital workload across multiple surfaces. Conversation is one of the primary ways users interact with the system, and every exchange is a moment where the user decides whether to trust the system with more of their workload, or pull back. This role partners on the design of that conversational experience layer.

You will define how the system communicates what it knows, what it doesn't know, how it handles mistakes, and how it earns the right to do more over time. You will design interaction patterns for response formatting, source transparency, error recovery, progressive disclosure of capability, and feedback mechanisms that let users correct and steer the system.

You will work at the intersection of interaction design, content strategy, and behavioral design, partnering closely with engineering on technically complex conversational surfaces. You will need to be comfortable with ambiguity, rapid prototyping, and designing for an experience that evolves as the underlying AI capabilities mature.

The right candidate has shipped conversational product work and can articulate design rationale for invisible interactions (timing, progressive reveal, tone calibration) as fluently as visible ones (layout, hierarchy, motion).

Key job responsibilities
- Design end-to-end conversational interaction patterns across input, response, feedback, and error states
- Partner with science and research to define how the system expresses confidence, uncertainty, and limitations to users
- Contribute to frameworks for how trust is built, maintained, and repaired through conversational interactions
- Prototype and iterate on interaction patterns for complex response types (structured data, multi-step workflows, mixed-media responses)
- Contribute to the conversational design system, establishing reusable patterns and guidelines
- Partner with content design on voice, tone, and language strategy for system responses
- Collaborate across the design team on how conversation connects to other product surfaces

About the team
Amazon Quick is building an AI-powered work companion for knowledge workers. The team sits within AI & Intelligence and operates with high velocity and short iteration cycles. The design team is small, collaborative, and opinionated. You will have real influence on product direction and work directly with engineering, science, and product leadership.

Basic Qualifications

- 3+ years of design experience
- 3+ years of delivering design solutions as a UX designer or interaction designer experience
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
- Experience in system design

Preferred Qualifications

- Experience working with or evaluating AI systems
- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
- Knowledge of mobile and web design patterns and accessibility standards
- Ability to prototype in code (HTML/CSS/JS or similar)
- Background in behavioral design, content strategy, or cognitive psychology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 135,500.00 - 184,000.00 USD annually
USA, NY, New York - 129,600.00 - 176,000.00 USD annually
USA, WA, Bellevue - 117,800.00 - 160,000.00 USD annually