Business Ops Manager

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
The Sales Operations Team at Amazon Web Services (AWS) is looking for a Business Operations Manager to build, deliver, and maintain complex products that delight our customers and raise our performance bar. You’ll design fault-tolerant systems that run at massive scale as we continue to innovate best-in-class services and applications in the AWS Cloud.


Key job responsibilities
• Acts as primary point of contact for assigned sales organizations to execute daily operational processes
• Executes customer segmentation, territory/account mapping models and account tiering frameworks based on industry, size, and revenue potential to define sales territories and optimize sales coverage with revenue opportunity
• Partners with stakeholders to validate planning assumptions and determine optimal distribution of quota and resources across territories and segments, resolving territory or account ownership disputes as needed
• Manages revenue recognition processes and resolves attribution escalations to ensure accurate reporting
• Maintains CRM and sales tools data quality to ensure accurate reporting and forecasting and provide visibility into key sales metrics to make business decisions
• Supports regular business reviews , delivers sales performance analysis on pipeline data, quota attainment, and forecast accuracy to identify potential opportunities/risks
• Implements sales workflows and automation to streamline process and improve seller efficiency
• Documents and implements standardized sales processes and metrics to support sales operational effectiveness
• Supports sales tools training and adoption initiatives to improve utilization and seller productivity

About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.