Marketplace Consultant, Global Selling

In 2024, EU Global Selling launched the Strategic Account Services (SAS) program. SAS partners with growing businesses on Amazon, providing strategic consultancy through a data-driven, collaborative, and customer-obsessed approach. As a Marketplace Consultant, you will manage a limited portfolio of Sellers, acting as their strategic partner to drive sustained, long-term growth on Amazon. You will navigate complex business challenges, engage with senior decision-makers, and deliver sophisticated growth strategies across Product Selection, Detail Page Optimisation, Advertising, Promotions, Fulfilment Strategy, and Brand Building.

You will build trusted relationships with senior stakeholders including Heads of E-commerce and Directors; facilitating Joint Business Plans that align Amazon and Seller growth ambitions. You'll collaborate cross-functionally with Amazon teams across the EU, US and worldwide, take ownership of projects aligned to team goals, and actively develop the program and wider team by sharing best practices and improving processes.

As a smaller, dynamic team, we are constantly innovating across technology, processes and people to scale the program, improve seller engagement and satisfaction, and enable scalable global solutions through direct cooperation with more established SAS programs. As we grow the program, they will also by required if necessary to support the recruitment and onboarding of Sellers.

Key job responsibilities
• Manage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.
• Analyse customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers’ potential.
• Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
• Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
• Understand and utilize CRM tools to track all pertinent account information and sales progress.
• Prepare and deliver business reviews to your clients
• Develop a thorough understanding of the Amazon Marketplace ecosystem and EU export business
• Support and own additional projects around our Paid Service and Global Selling, which includes process improvements, tool and content development, people development, lever specialisation, and driving Global Selling solutions for Sellers.

A day in the life
Your days are varied and fast-paced. You might start the morning on a call with one of your
Sellers, reviewing their latest performance data and aligning on priorities for the quarter. Later, you'll join a Global Selling business update with your team, sharing wins and troubleshooting
challenges together. In between, you'll have focused time to build tailored business plans for
your Sellers, using AI-powered tools to work efficiently and surface insights faster. You'll join development sessions on consultancy skills to keep growing professionally. You might end with a project meeting where your working with a leader on how to further develop our SAS offering and provide more value to our Sellers.

About the team
Amazon Global Selling (AGS) gives Sellers and Brands the platform to reach Amazon's huge worldwide customer base, a key differentiator to competitor platforms. The team works with worldwide stakeholders and operates with an entrepreneurial mindset. You will have the opportunity to shape strategy, own high-impact projects, and develop recognised expertise. You'll work alongside talented colleagues across Europe in a team that values ownership, innovation, and delivering exceptional results for our Sellers.

Basic Qualifications

- Bachelor's degree
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Experience with communication, presentation, and negotiation
- Experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent
- Experience with data analysis and basic Excel skills

Preferred Qualifications

- Experience analyzing data to make business decisions
- Experience influencing internal and external stakeholders
- Experience within e-commerce or Retail fields

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.