Business Analyst, Workforce Staffing Transformations, Workforce Staffing

At Amazon, we are working to be the most customer centric company on earth. Workforce Staffing (WFS) is Amazon's high volume hiring engine, responsible for attracting, hiring, and onboarding hundreds of thousands of associates annually across global operations. WFS partners with Operations, People Experience and Technology (PXT), Finance, and Technology teams to deliver a world class candidate and associate experience while continuously driving down cost per hire and improving quality of hire through process innovation, operational rigor, and data driven decision making.



The Process Engineering team within WFS Transformations converts hiring strategies and operational standards into executable engineering solutions that power recruiting workflows end to end, from candidate attraction through Day 1. By optimizing workflows, engineering scalable processes, leveraging artificial intelligence and automation to accelerate cycle times, and validating system interactions between tools, labor, and infrastructure, the team ensures WFS can expand hiring capacity while maintaining compliance, operational efficiency, and service reliability across all global regions.

Key job responsibilities
As a Process Engineer on the WFS Transformations team, you will drive variation reduction, cost optimization, AI/automation innovation, and compliance across global recruiting operations. You will engineer processes in both Fulfillment Center manufacturing environments (onboarding stations, badge processing, hiring event layouts) and corporate environments (requisition management, pipeline workflows, vendor coordination, compliance reporting).

Key responsibilities include:

Evaluating metrics across WFS programs and regions to identify improvement opportunities and prioritize against benchmark performance gaps
Analyzing end-to-end recruiting workflows (attraction through Day 1) to optimize processes and reduce cost per hire
Driving AI, machine learning, and automation solutions that eliminate manual effort and enable scaling without proportional headcount growth
Applying Lean, Six Sigma, value stream mapping, and capacity analysis to drive operational excellence
Conducting tact time studies, process mapping, and resource modeling to identify constraints
Developing SOPs and engineering standards to maintain process control
Training and partnering with operational leaders to drive standardization globally
Integrating quality engineering (FMEA, control plans, COPQ) into workflow design and conducting process/quality audits
Supporting program expansions, technology implementations, and QMS maturation
Collaborating cross-functionally with Engineering, Tech, Learning, and Launch teams

Travel up to 50% to FCs and WFS locations globally.

A day in the life
We are looking for a Process Engineer who can collaborate across multiple functional and operational teams globally to establish and improve WFS engineering processes. This role spans both the manufacturing floor and corporate office, requiring an engineer equally comfortable conducting a tact time study at an FC hiring event as they are mapping a corporate requisition approval workflow or building an automation to eliminate a manual reporting process. You will design scalable workflows, diagnose process constraints across hiring programs, identify opportunities to apply AI and automation, prescribe engineering solutions, and guide improvement efforts from concept through execution. You will work across regions partnering with recruiting operations, technology teams, program managers, and vendor partners to drive measurable improvements in how Amazon hires at scale.

Basic Qualifications

- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Six Sigma Green Belt
- Experience in Lean methodologies
- Experience collecting, analyzing, and utilizing data to drive process and system improvements
- Experience implementing repeatable processes and driving automation or standardization
- Experience in automation creation and implementation of automated workflows
- Experience driving AI capabilities and applying artificial intelligence or machine learning to improve operational processes
- Experience engineering processes in both manufacturing and corporate environments
- Experience working cross functionally with tech and non tech teams in a global environment
- 5+ years of experience in process engineering, process improvement, or operations management

Preferred Qualifications

- Six Sigma Black Belt certification
- Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent
- Experience in high volume recruiting, workforce staffing, or HR operations at scale
- Experience with HR technology platforms (applicant tracking systems, HRIS, workforce management tools)
- Experience with FMEA, control plans, COPQ analysis, or equivalent quality engineering tools
- Familiarity with Amazon's writing culture and document-driven decision making

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 64,300.00 - 112,500.00 USD annually
USA, TN, Nashville - 57,900.00 - 101,300.00 USD annually
USA, VA, Arlington - 64,300.00 - 112,500.00 USD annually
USA, WA, Seattle - 80,400.00 - 112,500.00 USD annually