Account Manager, Amazon Global Logistics

We are looking for data-driven Account Managers to seek out new growth opportunities for Global Mile. Join and help us solve real-world problems, streamline inefficiencies, and provide logistics support for our Sellers.

This role requires a sales and business development background to successfully identify and convert new opportunities with a high degree of customer obsession. Account Managers will be talking with Sellers on a daily basis and developing pipeline management plans based on bold Units, onboarding and conversion goals. This role works in a high-volume, fast-paced environment with cross-functional teams, globally.

Key job responsibilities
- Manage a diverse portfolio of Fulfilled by Amazon (FBA) Sellers for Global Mile’s suite of logistics services to meet or exceed sales targets (Sellers launched, volume, revenue, etc.)
- Identify opportunities for account growth by having a thorough understanding of Amazon’s diversified service offerings
- Program management responsibilities to improve and build upon the Seller experience
- Proactively consult with FBA Sellers to understand their supply chain needs through solutions-based selling
- Build relationships with multiple internal and external stakeholders through remote and face-to-face meetings
- Ownership of Account Management activities including forecasting, operational troubleshooting, seller education, etc, which may include tracking and analyzing metrics to measure Seller Experience and business performance
- Ownership of operational requirements related to onboarding new sellers to Global Mile (e.g. raising tickets internally, ad hoc tasks, etc.)

About the team
Formed in 2020, the US Account Management Team within Global Mile works closely with FBA sellers providing onboarding support, operational insights, and direction for new and existing logistics products & services. Our objective over the next few years is to scale our global supply chain program for FBA Sellers and deliver a logistics experience they love.

Basic Qualifications

- 1+ years of professional or military experience
- Knowledge of Microsoft Office products and applications
- Experience prospecting, qualifying, and cold-calling companies
- 2+ years of sales or account management experience
- Bachelor's degree
- Experience in program or project management

Preferred Qualifications

- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
- Experience and track record of exceeding sales goals
- 3+ years of logistics experience
- 2+ years of business development, or account management with a proven ability to deliver results experience
- Experience with SQL and Python scripting
- Experience with written and verbal communication and presentation
- Experience presenting creative concepts effectively to senior executives
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- Bachelor Degree required, ideally in a quantitative field, logistics, or business administration

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Irvine - 23.12 - 40.48 USD hourly
USA, NY, New York - 25.43 - 44.51 USD hourly
USA, WA, Bellevue - 23.12 - 40.48 USD hourly