Senior Software Development Engineer, Amazon Customer Service

We are looking for a Senior Software Development Engineer to play a key role in designing and building the next generation of self service tools, that will scale to serve our customers globally.

As an Sr SDE on this team you will own complex, ambiguous problems end-to-end: from architecture and design through implementation, deployment, and operational excellence. You will mentor engineers, influence technical direction across partner teams, and build systems that operate at massive scale with high availability.

If you are passionate about developing products that scale and perform at high availability and have the customer obsession to build experiences to serve millions of Amazon customers, this is the team for you!

Key job responsibilities
- Responsible for end-to-end design, development, test, implementation of complex problems including planning, risk, trade-offs.
- Work with engineers, scientists and product owners to define and deliver complex features.
- Guide and ensure quality of architectural decisions across products and teams.
- Help establish the long-term success strategy for team-owned systems, development best practices, and operational excellence processes.
- Ensure existing platforms and services remain fully supported while contributing to the creation of next generation solutions.
- Provide technical direction and mentor junior team members.

About the team
Customer Service Technologies part of Amazon Customer Service ( CS) builds the platforms and products that power Amazon's world-class customer service experiences. The CS Aria team builds intelligent resolution systems that help customers self-resolve issues quickly and seamlessly, using a combination of LLM powered as well as workflow based Resolvers.

Basic Qualifications

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 193,300.00 - 261,500.00 USD annually
USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually