Sr. Customer Success Manager, ESM

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.

Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.
Roles and Responsibilities:

Key job responsibilities
• Act as an single owner in ESM team on business domain and own business goal setting and team executions.
• Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.
• Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency.
• Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution
• Structures work flow across the team to effectively implement each workstream & related operational activities
• Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible
• Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice

Basic Qualifications

- Experience at consulting firms or equivalent

Preferred Qualifications

- Experience as a market research analyst, product manager, or equivalent
- MBA, or Bachelor of Arts degree

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