Sr Business Operations Manager, Field Tech Operations, Field Tech Operations

AWS Global Sales Operations (GSO) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.

AWS is where innovation, risks, and ideas are celebrated. We are builders; we try new things, imagine big dreams and reuse whenever we can. It is still Day 1 for us, and we are looking for curious people to be part of our diverse teams of thinkers, problem solvers, and doers. Come join us and work with AWS technologists that work across our customers and partners in Japan to adopt cloud-based solutions.

This position will own and execute the Tech strategy for Australia & New Zealand (ANZ) as well as experiment, drive and scale initiatives with high impact on customers and our organization, specifically migration/modernization and AI - our biggest Tech focus. This position will support cross area initiative to accelerate business performance, will be responsible for implementing KPIs and measuring performance of the organization, supplying the management team with relevant and timely data and facts on health of the business.

This individual will need to collaborate effectively with internal end-users and cross-functional teams to solve problems, implement new reporting solutions, and deliver successfully against high standards. This is a hands-on position - the ideal candidate must be willing to “roll up the sleeves” and deliver with bias for action.

This position will work with the several stakeholders such as Sales, Business Development, Professional Services, Partner, and the Worldwide Solution Architects and Customer Solutions Management team to facilitate knowledge sharing, best practice dissemination and alignment. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.

Key job responsibilities
As a Sr Business Operations Manager in our team, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
• Accelerate the expansion of migration/modernization & GenAI initiatives by providing thought leadership, data and visibility to Tech
• Drive definition and adoption of goals, programs and tooling across the Tech team to meet the rapid growth of the business and achieve attainment of strategic objectives
• Track and report all key performance indicators, goals, efficiency and trend analyses
• Collaborate with other Sr operations managers across areas and other Geos to identify and implement best practices
• Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.

A day in the life
On a typical day, you'd be working with several leaders sharing your vision, data and ideas on bringing the best to our customers by prioritising best initiatives, sharing what is working and what is not, and writing your thoughts on taking the team performance to next level. You'd also be working with several of your peers across the world sharing your lessons and learning from their experiences to bring the best to the Geo and share the best from Geo.


About the team
We are seeking an experienced Senior Business Operations Manager in APJ Field Tech Operations organization to partner with APJ Field Tech Organization to define, land and execute against the strategic priorities. This role will create and implement success metrics for the organization, and drive predictability in operations, planning, goals setting, strategic initiatives, as well as reporting and success measuring of the key internal initiatives. The ideal candidate has strong business strategy background, organizational planning experience, broad technical skills, strong financial acumen and a passion for analytics and data.

Basic Qualifications

- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.