Principal, Strategic Accounts, One Medical

Amazon One Medical is seeking a Principal Account Manager to serve as the single-threaded strategic owner for one of our most critical and complex enterprise client relationships. This is a senior individual contributor role requiring complete dedication to a singular client partnership — you will own the full scope of the relationship, from long-term strategy to day-to-day execution, and serve as the client's most trusted internal advocate.
This role demands a seasoned professional who operates with independence, thrives in ambiguity, and drives measurable impact through deep client intimacy, cross-organizational influence, and strategic execution.

This position must sit in office in either Seattle, WA or Santa Clara, CA.

Key job responsibilities
• Serve as the strategic owner and single point of accountability for one high-value, enterprise client relationship
• Define and execute comprehensive long-term account strategy, including in areas where no prior strategy exists
• Build deep, trusted relationships across all levels of the client organization — from end users to C-suite executives
• Anticipate client needs through continuous immersion in their business, industry dynamics, and competitive landscape
• Lead complex, cross-functional initiatives that solve endemic problems unique to this client
• Exert broad strategic influence across Amazon teams — including product, engineering, legal, finance, and operations — to align them toward client success
• Lead business and senior leader reviews up to VP level; present strategies and recommendations to Amazon leadership
• Facilitate executive-level discussions and QBRs between client C-suite and Amazon leadership
• Manage escalations with sound judgment, maintaining trust while driving resolution
• Drive measurable impact on client business outcomes, satisfaction metrics, and revenue expansion
• Identify opportunities for growth, optimization, and value creation before competitors do
• Create scalable mechanisms and playbooks adaptable to other strategic accounts
• Mentor Account Managers on complex client relationship management and contribute to organizational knowledge

Basic Qualifications

- Experience building deep client and agency relationships
- 7+ years of creating and implementing long-term transformational account strategies in a customer-facing role or equivalent experience
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams
- Experience analyzing data to make business decisions
- Experience influencing at all levels within an organization, particularly at the executive level
- • 10+ years of relevant account management or strategic client relationship experience

Preferred Qualifications

- Experience with C-level sales and strategic partnership building
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent
- • Experience in healthcare, technology, or similarly complex regulated industries
- • Background in consulting, strategic advisory, or similar roles is a plus.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 160,300.00 - 216,800.00 USD annually
USA, WA, Seattle - 145,700.00 - 197,100.00 USD annually