IT People Manager, Data Center Operations

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team in one of our sites in Milan.

We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, technical understanding, and the drive to take AWS Data Center Operations to the next level.

You have experience creating and devising strategies, mentoring people , sponsoring projects, and proposing technical solutions. You will manage teams in hardware and network diagnostics followed by physical repair and participate in an on-call rotation. You are willing to work autonomously and manage your teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition, you will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Key job responsibilities
• SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

• DATA CENTER OPERATIONS (DCO)
You will guide a team of technical professionals to support this work, as well as frequent engagement in the following activities:

- Routinely review ticket queues for large events and act accordingly
- Manage and deliver mid-size projects
- Recommend, write, and oversee policies and procedures to meet industry best practices and the required Service Level Agreement (SLA)
- Manage a diverse and talented team of Data Center Technicians with varying skills, creates an inclusive environment
- Maintain the on-call schedule, and coordinate absence and vacations ensuring 24/7 operations
- Participate in on-call rotation for emergency and manages technical escalations
- Write and deliver performance reviews for staff
- Participates actively in hiring processes
The applicable collective agreement for this role is CBA for employees of Telecommunication Sector . The position is classified at level 6 or above, depending on the candidate’s skills, competences and experience.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- Speak, write, and read fluently in English
- Direct people management experience and proven track record of success in delivering projects despite competing priorities and distractions
- Understanding of IT Operations and Service Management practices

Preferred Qualifications

- Experience in program or project management
- Experience with Information Technology (IT) infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices
- Understanding of critical electrical, Heating Ventilation Air Conditioning (HVAC), control and Change Management Systems (CMS)
- Prior ownership of the operation of a mission-critical team or product

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.