IN-SME, GSF

The Global Specialty Fulfillment (GSF) Team is responsible for building and driving the next generation of operational infrastructure for Amazon's Hub-MFC business to deliver best-in-class customer experience at the fastest speeds and other upcoming exciting new businesses. Online grocery and ultra-fast delivery are growing at an exponential rate, and with planned expansion, we expect volume to grow by several orders of magnitude this year and beyond. Join our team of Fulfillment and Distribution networks across India serving highly engaged customers! This is a unique opportunity to play a key role in groundbreaking initiatives, solving challenging and interesting problems as we build the first-ever distribution network and operational capabilities tailored to grocery and ultra-fast customer offerings.

Key job responsibilities
As a domain expert and consultant for all system/process queries, you will:

Serve as SME for AFTX and FaaST systems. Be a SPOC for GSF Distribution, resolving system and API-related issues for IB and OB (MTR, Rodeo, among others). Identify appropriate teams to raise SIMs and work on swift resolution.

Lead network-level best practice identification, design, and standardization. Benchmark with NA/IN operations on processes, execute must-haves, and own OP requirements.

. Serve as the interface between network SME and FC to drive execution of software/process changes.

Work on process optimization and chalk out a plan for optimizing the flow for inbound and outbound flows

Basic Qualifications

- Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
- Experience working with cross-functional teams

Preferred Qualifications

- Experience in defining and implementing process improvement initiatives using data and metrics

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