Sr Program Manager - FBA, Marketplace - Fulfilment by Amazon

Amazon Mexico currently seeks an innovative, hands-on, analytical and results-oriented Program Manager to lead the FBA processes, products and operations in Mexico.

Fulfiment by Amazon (FBA) offers logistic services to third-party selling partners on our marketplace, in Mexico and beyond. We ship products on behalf of our partners, and handle the supply chain when our customers need to return the product they bought.
Processes are either existing or to be built.

A successful Program Manager must be able to work independently, understand rapidly the key pain points of the processes, and influence internal/external partners at all levels of the organization. This role will particularly suits someone with strong analytical abilities, relationship building skills and superb project management capabilities.

Key job responsibilities
The FBA PM will launch new critical products for success of MX FBA.

Your key responsibilities include:
Identify, prioritize and execute on new opportunities to further accelerate growth of FBA as well as drive process improvements.
Develop in-depth understanding of processes, tools, data, and teams involved in FBA process (domestically and internationally). Identify gaps (or overlaps) and opportunities, and initiate high-impact projects based on analyses.
Set up performance management mechanisms and track potential Sellers with interest to pilot initiatives.
Connect with key stakeholders regularly to review ops / business metrics and setup processes to ensure goals are met.
Operate autonomously; handle escalations.

A day in the life
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship& Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience defining and executing program requirements
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Bachelor's degree

Preferred Qualifications

- 5+ years of supply chain experience
- 2+ years of driving process improvements experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.