Strategic Account Manager, Marketplace

Amazon is hiring Strategic Accounts Managers who are self-motivated, results-driven and capable of working in a dynamic fast paced environment.

Today, more than 60% of the items sold in Amazon’s stores globally are from independent sellers — most of which are small and medium-sized businesses — providing a vast selection of products, competitive prices, and great convenience for shoppers.

As a Strategic Account Manager you will partner with strategic sellers, sales and product teams, to grow sellers’ businesses on Amazon including identifying opportunities to maximize selection, driving feature adoption, monitoring seller’s healthy growth, performance, product quality, as well as working with sellers to achieve our standards and deliver the best e-commerce experience for customers on Amazon.

You are responsible for delivering business growth and maximizing revenue generation across selected product families. Operating in a fast-moving and often ambiguous environment, you will have full responsibility for delivering business and financial objectives.

Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1



Key job responsibilities
Manage numerous key business opportunities concurrently
Build your own pipeline of opportunities, identifying high sales growth potential sellers
Develop long-term relationships with sellers, support them in the integration of their offers and develop ambitious goals for future growth prospects.
Achieve business and financial objectives and drive the growth of Amazon’s third-party business in selected categories
Identify opportunities to improve the business for all sellers through scalable solutions and manage the roll-out of these solutions
Conduct deep dives to understand root causes of seller performance and actions to accelerate growth
Work closely with cross functional teams to identify growth opportunities
Identify and manage projects to improve customer and seller experience, working closely with internal and external teams

Basic Qualifications

- Bachelor's degree or equivalent, or 6+ years of equivalent experience
- 1+ years of business development, partnership management, or sourcing new business experience
- 2+ years of sales or account management experience
- Knowledge of Excel and extracting data through varied reporting tools in order to drive and influence business decisions

Preferred Qualifications

- Experience within e-commerce or Retail fields
- Knowledge of advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau preferred)
- Experience in stakeholder management and communication management
- Experience representing and advocating for a variety of critical customers and working cross-functionally
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.