Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)

Program Manager responsible for driving cross-functional program delivery across EMEA infrastructure supply chain operations. Owns coordination and execution of complex, multi-workstream programs spanning logistics, warehousing, vendor management, and data center fulfillment. Reports to Sr Mgr, EMEA AWS Cloud Logistics.

Key job responsibilities
- Drive cross-functional coordination across internal teams (logistics operations, procurement, engineering, trade compliance, finance) and external partners (carriers, LSPs, warehouse operators, contractors) to deliver program outcomes on time and within scope.

- Build and maintain program plans, dependency maps, risk registers, and milestone trackers that provide clear visibility on status, blockers, and critical path across all active workstreams.

- Establish and own program reporting cadences (WBR/MBR/QBR), synthesizing progress across multiple workstreams into executive-level narratives with clear escalation of risks and decisions required.

- Identify and proactively manage cross-program dependencies, resource conflicts, and sequencing challenges — escalating early and proposing tradeoff options when programs are at risk.

- Design and implement program governance frameworks, intake processes, and delivery mechanisms where none exist — creating repeatable, scalable structures that reduce coordination overhead and drive consistent execution.

- Partner with technical and systems teams to improve program tooling, reporting automation, and data quality — translating manual tracking into scalable solutions.

- Drive continuous improvement across program delivery practices, capturing lessons learned, refining processes, and raising the bar on delivery predictability and stakeholder communication.

- Operate with a high degree of independence, prioritizing based on business impact, managing competing demands across the portfolio, and escalating only when executive decision-making is required.

A day in the life
- Run a cross-functional / regional sync to drive progress on a multi-partner program (e.g., a new warehouse stand-up, a logistics network change, or a capacity expansion initiative), documenting actions and owners.

- Dive deep into a program blocker — pulling together the right stakeholders, diagnosing the root cause, and proposing a path to resolution with clear owners and timelines.

- Update program plans and risk registers, preparing materials for an upcoming leadership review with a clear narrative on what's on track, what's at risk, and what decisions are needed.

- Coordinate with procurement and vendor teams to ensure external partner deliverables are sequenced correctly and SLA commitments are being met.

- Partner with a technology team to scope an automation opportunity that eliminates a recurring manual coordination bottleneck in the program lifecycle.

- Facilitate a retrospective on a recently completed program, capturing what worked, what didn't, and what mechanisms should be adopted for future programs.

About the team
This is an exciting opportunity to join a growing, high-impact team within AWS Cloud Logistics EMEA. The team manages the end-to-end supply chain for AWS infrastructure across the EMEA region — ensuring the right equipment reaches the right data center at the right time, cost, and quality. The breadth and complexity of our network continues to grow, and we need program managers who can operate across workstreams, geographies, and partner ecosystems to keep our delivery engine running and make it better.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Basic Qualifications

- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

Preferred Qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
- Knowledge of general AI tools
- Experience in program management, logistics, operations, supply chain, transportation, or a related field

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