Customer Solutions Manager, New Zealand, ANZ

Do you want to work with Australia's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers’ cloud journey.

At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.

Key job responsibilities
At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager, you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud migration advisor to your customer.

You will leverage your consulting, complex program management and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest Business and IT challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.

The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

Your actions will have to earn the trust of the customer by doing what's best for them in the long term. You will have to communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers.

A day in the life
A day in the life

Lead cloud transformation programs (technical, operational, organizational, education) that span across IT teams and business units
Being single threaded owner for Migrations and Strategic Initiatives
Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
Be a thought leader across Amazon organizations to knowledge share success mechanisms, and impact industry trends

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

Preferred Qualifications

- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or Associate's degree or above
- 10+ years of cloud architecture and solution implementation experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.