Seller Ops Associate

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.
Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers.

Key job responsibilities
1. Following SOP and other requirement to validate data/information provided by customer.
2. Contacting with customer if the data/information is unclear/incorrect.
3. Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement.
4. Escalating issues and problems encountered in daily work.
5. Collaborating with origin and destination logistics teams and other service providers to solve shipment issues.
6. Acting as 1st Tier support for Seller Service queries related to shipments
7. Any Add-hoc task assigned by leaders.

Basic Qualifications

- Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience handling confidential information and maintaining professionalism in dealing with senior executives
- Excellent communication and interpersonal skills.
- Great interest in customer development and management.
- Professional written and verbal communication skills in English and Chinese.
- 1-3 years of experience in freight forwarder, cross-border logistics or import/export brokerage.

Preferred Qualifications

- Bachelor's degree in a relevant field or equivalent work experience
- Experience in creating process improvements with automation and analysis, or experience with data analytics platforms (Power BI, Python, SQL, Tableau)
- Experience in advanced data analysis using Excel, Python, or SQL

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