Data Center Technician (DCO), Data Center Operations

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure.
We are looking for skilled Data Center Technician with a passion for technology to help us expand our Cloud to the next level.
Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

This role is a unique opportunity to work in some of the most high-tech data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

Amazon Data Centers takes customer data with the utmost importance, and selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensures customer data is protected and properly handled.

Key job responsibilities

Problem Solving
- Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and Network hardware problems
- Escalating to senior technicians and management as needed/required

Technical:
- Troubleshoot technical issues on various platforms ranging from Systems through Networking
- Remediation of physical layer outages, both Systems & Network
- Deep diving into Linux server issues
- Participate in Data Center power & cooling events

Operations:
- Adhere to security and safety best practices in the data center
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data Center point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
- Engage with Remote Hands & Eyes
- Participate in team meetings for metric analysis and project status updates
- Help build the world’s largest Cloud infrastructure

Mentoring:
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring:
- Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

A day in the life
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Basic Qualifications

- Hardware Troubleshooting experience
- Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
- Experience with Network Protocols: TCP/IP, Ethernet, Layer2 & Layer3 troubleshooting
- Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
- Strong Communication Skills
- Passionate about IT infrastructure and hardware!

Preferred Qualifications

- Remote Access: Console routers, IPMI, BMC
- Network Equipment Installation and troubleshooting
- Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
- Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
- Experience with Excel and the ability to manipulate data and create necessary charts and diagrams
- Participated in Project Management
- Experience or Knowledge of AWS products: EC2, EBS, S3 etc.
- Scripting: Bash, Python, Perl, Ruby (or programming languages)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.