Human Resources Partner, LatAm, Builder Experience (BeXT)

At Amazon we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. To achieve this, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) and you would play a key role in that journey! Our HR Partners care deeply about the employee experience, proactively listening to Builder sentiment, and serving as a connector between Builders, managers, and HRBPs.

This is a role supporting AWS Builders in LATAM both in Corporate and our Data Centers . It also requires travel to other site locations within the cluster on a weekly basis.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities
The HR Partner in our Builder Experience Team (BeXT) focuses on the Builder experience. In this role, you will collaborate with Business Leaders, Data Center Operations leaders, HRBPs, and partner teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions across the cluster of the organizations you support. This role also has a special focus on leveraging Builder listening mechanisms to proactively monitor and analyze Builder sentiment trends, and provide regular sentiment updates and recommended actions to site leadership and HR Business Partners. To thrive, you will need a flexible skill set, including the ability to manage multiple scenarios utilizing HR expertise, consulting skills, and influence. You will also need to connect sentiment trends and other HR data to the bigger picture goals of the operation, while diving deep into the details, collaborating and consulting across teams.

A day in the life
-Proactively leverage Builder sentiment data to advocate for Builders’ needs so they feel fully engaged in the work they do and valued for who they are.
-Partner with leaders at multiple levels of the organization to develop proactive strategies and goals focused on the Builder experience.
-Actively engage with Builders by conducting weekly Gemba Go See (GGS) walks.
-Partner with cross-functional teams such as HRBPs, Employee Relations, and Labor Relations to align on Builder engagement actions.
-Apply your knowledge of HR fundamentals to problem solve and influence in diverse populations
-Work in a fast-paced and complex changing environment driven by continuous innovation
-Consult, coach, and develop site leadership through decision making with empathy and sound judgement; collaborate and action on talent management processes, people development and performance management, compensation, and employee relations issues.
-Foster and role model an environment of inclusion for all Builders.
-Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
-Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary. -Actively promote adoption of technology and self-service.
-Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.
-Conduct workplace investigations in collaboration with Builder Relations.
-Own and deliver site specific people projects in partnership with site leadership

About the team
Inclusive team culture
 
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.  
 
Work Life Balance
 
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.  
 
Mentorship & Career Growth
 
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

- Bachelor's degree
- 5+ years of HR generalist, management, or business partner role experience
- Knowledge of HRIS Systems
- Knowledge of employment law and HR policies and procedures
- Advanced proficiency in English and Spanish (written and verbal)

Preferred Qualifications

- Experience working in a matrixed organization
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
- Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience interpreting data and making business recommendations across leadership and cross-functional teams
- Can manage a high volume of requests and competing deadlines

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.