Digital Content Associate, Prime Video Sports, Prime Video Sports

Are you interested in shaping the future of live sports broadcasting? Do you want to set high standards on how Amazon customers are watching live sports?
If so, you might be the right person for the Content Associate role on the Prime Video Live Events team, which brings new sports leagues and other live broadcast events to Prime Video customers around the world.

Key job responsibilities
The primary responsibility of the role is to perform quality checks on web pages and digital content for Prime Video Sports and execute test case instructions and report discrepancies on new PV Sports features.
• The associate needs to perform QA checks on Sports detail pages to ensure the best streaming experience for Sports fans.
• Occasionally, the associate has to execute test cases prepared for testing new feature releases.
• The associate needs to continuously adapt and learn new features on the tools and follow the QA SOP to spot/catch errors in the detail pages.
• The associate needs to understand testing procedures and guidelines and perform regression and repetitive testing exercises to qualify new PV feature without compromising on quality.
• The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his/her compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals.
• The associate should be a team player and come up with improvement ideas to improve the QA process.
• The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.
• The role is an individual contributor role.
• A passion for international sports (such as football and basketball) is mandatory.

A day in the life
The primary responsibility of this role is to perform various tasks related to content for the Prime Video Sports catalog, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure. The associate should have working knowledge of MS office to capture data on daily basis.

About the team
Prime Video is a premium streaming service that offers customers a vast collection of TV shows, Sports, and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.

Basic Qualifications

- Experience with Microsoft Office products and applications.
- C1+ or equivalent fluency in English.
- Advanced reading comprehension with ability to analyze complex business documents
- Strong ability to interpret and implement detailed instructions across various projects
- Proficient research skills with experience gathering and synthesizing information from multiple sources
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

- Knowledge of Excel at an advanced level
- 1+ year experience in an English contact center environment.
- Demonstrated strong analytical and logical skills.
- Strong verbal and written communication skills.
- Proven ability on internal and external stakeholder management.
- Comfort working in a fast paced, highly collaborative, dynamic work environment.
- Ability to work with minimal supervision.
- Educational qualification of Bachelor’s Degree. Or equivalent experience

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