Category Manager, Equipment, MHE Lifecycle, MHE Equipment

Category Manager for MHE Lifecycle is a part of GPO – Global Procurement Organization and represents a global role responsible for managing the procurement of MHE (Material Handling Equipment) Lifecycle services, serving Amazon's operations and internal customers (predominantly RME – Reliability and Maintenance Engineers). This role focuses on Spare Parts, Hotline Services, and Maintenance Activities. Supporting the end-to-end post-site-launch aftermarket needs of Amazon's Material Handling Equipment. The role will be dedicated mainly for AMZL (Amazon Logistics) business unit, REI Vendors (Retrofit Expansion and Initiatives) and Electrical Components.

This global role manages estimated spend of $80M across 20+ global suppliers in NA, INTL (EU incl. UK), APAC (incl. Australia), MENA, and LATAM regions, covering all Amazon business lines. Category Manager is managing top suppliers and partnering with the key internal customers with high visibility to RME and GPO Leadership.



Key job responsibilities
The MHE Lifecycle portfolio is complex and diversified, requiring close cooperation with multiple supplier types (MHE Integrators, Spare Parts Manufacturers, Distributors, Repair Providers, and Service Contractors). The role plays an important part in optimizing OPEX spending for RME by driving Cost Reduction and Cost Avoidance initiatives across all three pillars:

Spare Parts:
• Supporting and implementing the sourcing strategy for spare parts including direct sourcing from manufacturers and distributors
• Managing supplier relationships and performance for assigned spare parts suppliers
• Regular and project specific commercial terms negotiations for spare parts.
• Negotiating the contracts with suppliers covering spare parts.
• Contributing to the Recommended Spare Parts List (RSPL) process improvement and catalog optimization
• Supporting Supply Chain Risk Assessments for spare parts with newly awarded MHE Integrators for greenfield sites
• Supporting internal customers (mainly RME) in fulfilling their needs by cooperating with suppliers of spare parts
• Developing AI Tools to optimize procurement activities for spare parts and bring team’s efficiency

Hotline Services:
• Managing hotline support contracts with MHE Integrators and service providers
• Tracking and optimizing SLA performance and response times
• Supporting contract negotiations and renewals for hotline support agreements
• Coordinating escalation processes with suppliers in partnership with RVM and RME Field teams

Maintenance Activities:
• Managing procurement of preventive maintenance (PM) and corrective maintenance contracts
• Supporting Prime & Peak onsite support sourcing and contract management
• Driving standardization of maintenance service scopes and pricing models across regions
• Monitoring supplier performance against maintenance KPIs and SLAs

A day in the life
The key activities of the Category Manager include:
A. Executing sourcing strategies for MHE spare parts, hotline, and maintenance services.
B. Managing supplier performance and SLA compliance across the MHE lifecycle portfolio
C. Analyzing spend data and preparing cost reduction business cases for leadership review
D. Regular (annual/quarterly) and project based price, lead times and other commercial terms negotiations reflecting them in Coupa Catalogues.
E. Coordinating with RME Field & RVM teams on daily requests, escalations, and ticket resolution
E. Supporting contract negotiations and renewals for assigned suppliers
F. Contributing to process improvements in spare parts reception, catalog management, and procurement workflows
G. Preparing reporting and dashboards for category KPIs and supplier performance metrics

About the team
The role reports to the Global Life Cycle Category Lead who is oversees the other Category Managers. Key business partners include: MHE Equipment and Service Suppliers, Reliability and Maintenance Engineers (RME Central and Field Teams, ELM – Early Life Management, RVM – RME Vendor Management, Automation Engineers), and TVM – Technical Vendor Management.

Basic Qualifications

- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in supply chain
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience managing and negotiating contracts and vendor relationships
- Experience in procurement, purchasing or supply chain

Preferred Qualifications

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in strategic sourcing including vendor negotiations, global contract management, process improvement, operational and financial analysis

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