Product Operations Coordinator, MGM+ Network Operations

Are you passionate about media and entertainment? Do you want to be part of a team that delivers world-class content experiences to millions of customers worldwide? MGM+ is seeking a Production Operations Coordinator to join our Network Operations team.

MGM+ is a premium movie and series entertainment service wholly-owned and operated by Amazon, offering content from the iconic MGM archive alongside sophisticated Original Productions. The MGM+ team manages three unique branded products: MGM+ US (top films and world-class Original Series), ScreenPix (a library service with classic MGM films and series), and MGM+ International (a streaming service available in over 30 countries).

In this role, you will combine editorial and technical expertise to coordinate the procurement and delivery of programming content while supporting hardware and software content management solutions. You will participate across multiple stages of the content assembly line—from establishing asset specifications to managing system-based content archival solutions to scoping technical solutions across the MGM+ business. You will also support Amazon's Content Security protocols. This is a high-visibility role that requires collaboration with teams across the globe.

Key job responsibilities
• Support Network Operations in all hardware and software development initiatives, including future AI project development, to drive peak workflow efficiency
• Serve as the liaison with third-party vendors and Post Production teams to ensure compliance with evolving industry standards for video codecs, audio configurations, localization, audio description, graphics, etc
• Review, modify, and maintain MGM+ asset and delivery specifications to meet business and technical requirements
• Coordinate the trafficking of program content and promotional materials via secure delivery platforms (Aspera, Box) through the LGA16 restricted-access Secure Media Network
• Manage archival assets utilizing the Iconik PAM Production Management System, ensuring content is organized, accessible, and secure
• Perform Quality Control (QC) management of assets within the Network Operations infrastructure, identifying and escalating issues proactively
• Provide guidance to cross-functional MGM+ teams (Creative Services, Post Production, PR) on hardware and software solutions for content processing that meet Security protocols
• Experience in broadcast operations, digital media operations, or content supply chain management, database or asset management systems, film and television formats, deliverables, and ordering processes, video file specifications for broadcast and VOD platforms
• Managing and reporting on large volumes of data with high attention to detail, Proficiency with Mac computers and productivity tools (Airtable, Microsoft Word, Excel, or equivalent)
• Experience with IBMS, Fabric, or similar media management platforms, Adobe Creative Cloud, Production Asset Management (PAM) systems such as Iconik
• Familiarity with content security protocols and secure media workflows

A day in the life
You will assist multiple teams at MGM+ in meeting their business goals by providing hardware and software solutions to meet a very dynamic and ever changing video distribution product and service.

About the team
Network Operations consists of 12 members based in NYC and London. The team comes provides decades worth of industry experience in all phases of asset procurement, processing and publication across all platforms and industry affiliates.

Basic Qualifications

- Bachelor's degree in Media Studies, Communications, Film/Television Production, or related field
- 1+ years of experience in broadcast operations, digital media operations, or content supply chain management
- Experience with database or asset management systems
- Knowledge of film and television formats, deliverables, and ordering processes
- Knowledge of video file specifications for broadcast and VOD platforms
- Experience managing and reporting on large volumes of data with high attention to detail
- Proficiency with Mac computers and productivity tools (Airtable, Microsoft Word, Excel, or equivalent)

Preferred Qualifications

- Experience with IBMS, Fabric, or similar media management platforms
- Experience with Production Asset Management (PAM) systems such as Iconik
- Familiarity with content security protocols and secure media workflows
- Experience with Adobe Creative Cloud
- Experience working with international teams across multiple time zones
- Experience with AI/ML tools or automation initiatives in media workflows
- Demonstrated ability to identify process improvements and drive operational efficiency

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 66,300.00 - 115,600.00 USD annually