Support Engineer, Ryan

As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations/engineering, and addressing risks in hardware/software. You will also work closely with our development team to make solutions operationally excellent, identify and resolve software bugs, and improve product quality.

Key job responsibilities
• Troubleshoot and diagnose software issues – On call support
• Resolve technical problems in a timely and efficient manner
• Maintain a comprehensive knowledge of product documentation and features
• Document and track customer and system issues
• Provide feedback to the development team on product issues and support in implementation of potential improvements
• Automate manual tasks and workflows
• Stay up-to-date on the latest software releases and updates
• Migrate existing Native AWS solutions from AWS Console into packaged and automated DevOps pipelines (infrastructure as code, implementing CI/CD practices and automated unit testing)
• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.

About the team
The International Seller Growth(ISG) Team’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces. We partner with New Seller recruitment to build best-in-class solutions that allow new Sellers to reach a wide customer base and drive billions of dollars in revenue. You will be part of the ISG Support Engineering team.

Basic Qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in development or technical support

Preferred Qualifications

- Knowledge of web services, distributed systems, and web application development
- Experience with REST web services, XML, JSON

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