Manager Risk Investigations II, REs-Q - Risk Mitigation, Escalation Reduction and Quality Assurance

We're looking for a Manager Risk Investigations II to lead a team of 9-12 Risk Specialists who conduct investigations, identify defects, analyze process gaps, and generate actionable insights to improve operational excellence. We partner with multiple teams and stakeholders to implement preventive controls and enhance the overall marketplace experience, while ensuring appropriate risk oversight of our rapidly growing seller and buyer ecosystem.

Key job responsibilities
1. Design and optimize systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
2. Manage day-to-day operations of a team of senior Risk Specialists including planning of investigations, quality control, task allocation, and reporting.
3. Work closely with Risk Specialists and other Program Managers on weekly reviews to identify key learnings, findings, and metrics regarding Process Adherence, Program Improvement Opportunities, and Escalation Management.
4. Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and operational success metrics.
5. Build and publish critical WBR and MBR data, and support creation of executive-level reports.
6. Review and approve investigation findings, develop action plans, and ensure implementation of preventive controls.
7. Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable.
8. Utilize strategic thinking to plan and develop team and site growth to support program delivery.


A day in the life
As Manager II, within the REsQ team, you will work with your team to ensure timely completion of investigations and generate key insights. You'll conduct 1-on-1s, support team growth, and meet with business partners to discuss risk mitigation strategies. Your day includes coaching team members on complex investigations, analyzing data trends, providing guidance on critical issues, and collaborating with stakeholders to implement preventive controls while ensuring team deliverables meet quality standards.

Basic Qualifications

- 3+ years of team management experience
- 8+ years of operational and/or retail management experience
- Experience using data to influence business decisions
- Experience as a manager of managers
- Experience across the domain of risk management & compliance operations

Preferred Qualifications

- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in operational excellence using six sigma methodologies

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