Competition Operations Manager, Twitch Rivals

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

As a Competition Operations Manager, you will be an expert in translating game mechanics into compelling tournament structures uniquely produced for content creators of varying skill levels. You will work closely with internal teams and external vendors to ensure competitive integrity, mitigate risk, manage quality assurance, and clip worthy experiences that align with our product goals. You are someone who understands the nuances of the creator landscape and can design formats that thrive in a streamer-focused environment vs traditionally competitive environments.

You Will

- Develop and Optimize Formats: Create competition formats and game balancing strategies, seeking feedback from stakeholders including internal teams, vendors, publishers, and creator headliners.
- Manage Execution Plans: Proactively manage tournament and production vendors in producing Competition Execution Plans (CEP) and Pre-Morts to ensure all operational risks are identified and mitigated.
- Oversee Team Balancing: Define and execute team balancing rules and vetting processes, particularly in environments without traditional ELO/MMR systems.
- Lead Testing & QA: Coordinate and participate in playtests with vendors and manage the QA testing of custom builds for special events.
- Manage Prizing Payouts: Define prize pool distributions and validate player payouts with internal accounting teams.
- Drive Compliance: Lead the creation and submission of legal rulesets for each tournament.
- Own Competition Operations: Update, establish, and build competition related processes via team productivity tools like Airtable, Google Suite, and Discord to support all competition related needs.
- Monitor Live Operations: Oversee competition administration during events, participating in escalations and producing incident reports to improve future operations.
- Collaborate Cross-Functionally: Partner with Community Originals, Legal, Accounting, Partnerships, Business Development, and other cross functional teams to ensure seamless event delivery.
- Streamline Scoring: Ability to not only build formats, but understand how to optimize for scoring within each format in order to streamline updates to broadcast and viewers as quickly as possible.

Perks
* Medical, Dental, Vision & Disability Insurance
* 401(k)
* Maternity & Parental Leave
* Flexible PTO
* Amazon Employee Discount

About the team
The Community Originals team at Twitch produces some of the most unique and engaging competitive content in livestreaming. We are looking for a Competition Operations Manager to lead the strategic development and execution of competition formats for Twitch Rivals. This role is critical in ensuring that our events are balanced, operationally sound, fun and engaging for creators and viewers alike.

Basic Qualifications

- 3+ years of content creation or similar experience
- Experience: 6+ years of experience in competition operations, esports, or professional sports management.
- Technical Expertise: A deep understanding of how to "min/max" games and adjust formats to meet specific, often nuanced, product goals.
- Analytical Skills: The ability to vet team balance across various game genres in a sometimes skill-nebulous, streamer-focused landscape.
- Project Management: Proven experience managing vendors and production timelines for high-stakes live or online events.
- Communication: Strong verbal and written communication skills, with an ability to communicate complex competitive strategies through comprehensive documentation.

Preferred Qualifications

- You have a deep understanding of genre-specific game mechanics (e.g., tactical FPS vs. hero FPS).
- You have experience working directly with high-profile creators and understand their unique needs in a competitive setting.
- You are an active member of the Twitch community and stay ahead of gaming trends.

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 78,900.00 - 138,100.00 USD annually
USA, CA, San Francisco - 86,800.00 - 151,900.00 USD annually