Analyst - Delivery Speed, GTS Field

The applicable collective agreement for this role is Analyst Delivery Speed. The position is classified at level 5 or above, depending on the candidate's skills, competences and experience.

Have you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of systems & processes are running behind the scenes to power the whole operation? If so, this role is for you.

The team: Same Day, E2E Planning & CX metrics

- Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion.

- We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe.

- Same Day E2E Planning & CX Metrics is focused on Amazon most complex problems, processes and decisions: How improving Same Day Delivery Speed to our customer.

- We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and costs.


Key job responsibilities
You will support the team in defining the overall delivery speed strategy across Europe. This is a role for an exceptionally talented person passionate about delivering concrete improvement for our customers.

The role includes 60% analytical activities and 40% of stakeholder/project management

Innovation & Stakeholder/Project management
Use and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in your country
For the most complex and ambitious opportunities, quickly launch new pilots, and build scale-up business case with benefits, bottlenecks, risks and resources required
For the algorithmic opportunities, work with teams of software developers and research scientists to design the next round of software innovation
Lead regular business review with partner teams to monitor the progress of projects in the roadmap. Help into removing bottlenecks
Consolidate progress into crisp and concise data-driven status updates. You will own reporting to Amazon senior leadership (VP-level).
Data Analytics/Science
Deep dive complex data using SQL (>10TB) to uncover actionable insights for known and unknown problems
Use data to control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions

Basic Qualifications

- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience in an analytical field
- Ability to lead and structure projects, in particular liaising and collaborating with internal partners to influence direction and roadmaps, despite competing priorities
- Strong oral and written communication skills are crucial, in particular the ability to synthetize clearly complex issues

Preferred Qualifications

- Master's degree in mathematics, engineering, statistics, computer science, business administration or a related field
- Ability to progress autonomously in ambiguous environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Milan, ITA - 50,600.00 EUR Annually