Team Manager, Alexa Shopping, Alexa Shopping

The Team Manager will manage a team of quality service associates. Being first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. Monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. Review associates' performance on regular intervals and ensure productivity & quality targets are met. Team Manager will also be responsible for performance management of all the reporting associates.

Key job responsibilities
• Manage a team (~ 15+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs
• Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation
• Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)
• Raise / handle escalations, perform root cause analysis and implement corrective actions
• Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
• Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
• Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
• Guide and mentor team members in their career progression
• Participate in hiring and onboard new team members

A day in the life
- Undertakes task allocation and manage test execution delivery based on schedule or SLAs
- Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules
- Communicate clear status reports and documentation
- Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.)
- Raise / handle escalations, perform root cause analysis and implement corrective actions
- Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions
- Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
- Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
- Guide and mentor team members in their career progression
- Participate in hiring and onboard new team members

Basic Qualifications

- Knowledge of CSV, JSON, Markdown or python
- Knowledge of machine learning models
- Bachelor's degree or equivalent
- 2+ years of people management leading teams of 20 experience, or experience in problem solving and delivering results
- 2+ years of quality assurance engineering experience, or BS degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
- Knowledge of Excel skills to be able to refine data and prepare business reports
- Bachelor's degree or equivalent, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Experience prioritizing and delivering projects on time in a fast-moving environment

Preferred Qualifications

- Experience managing project delivery
- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Familiarity with QA/testing concepts (test execution, defect tracking, release validation)

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