Senior HR Partner, AWS Builder Experience Team

At Amazon we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. To achieve this, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) and you would play a key role in that journey! Our Sr. HR Partners care deeply about the employee experience and support Builders and managers to focus on people through engagement, technology, and innovation.

The Sr. HR Partner role in our Builder Experience Team (BeXT) focuses on the Builder experience. You can expect to do the following in your day to day:

- Influence change and foster an environment of inclusion for our Builders and other HR Partners
- Advanced problem solving and influencing in diverse populations
- Working in a fast-paced and complex changing environment driven by continuous innovation
- Application of HR fundamentals
- Partnering with leaders at multiple levels of the organization to develop forward looking strategies - Serve as an escalation point and mentor teammates by role modeling Amazon’s Leadership Principles

BeXT delivers personalized people-support to AWS Builders to amplify the voice of the Builder. In this role, you will collaborate with AWS business leaders and other HR teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions. In addition, you will provide support to our Builders and their leaders aligned to an AWS business line or region, calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to prioritize work in a high-volume environment and autonomously pivot through various scenarios utilizing HR expertise, highly effective consulting skills, as well as the ability to connect to the bigger picture while diving deep into the details and collaborate and influence across many teams, levels, and regions.


Key job responsibilities
As a BeXT Sr. HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities:
- Consult, coach, and develop leadership through decision making with empathy and high judgement; collaborating and actioning on talent management processes, people development and performance management, compensation, and employee relations issues.
- Foster and role model an environment of inclusion for all Builders.
- Advocate for Builders’ needs through end-to-end experiences that help Builders feel fully engaged in the work they do and valued for who they are.
- Exercise high-judgement, manage through ambiguity and serve as first point of escalation for other HR teammates and Builder concerns.
- Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary.
- Actively promote adoption of technology and self-service.
- Collaborate and influence multiple levels of the organization, ranging from Builders, senior leaders, and other HR professionals.
- Conduct complex workplace investigations with significant autonomy.
- Understand business goals as well as design and implement new approaches or procedures to effect continual improvements both in the business and on the HR team.

Basic Qualifications

- Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
- 7+ years of human resources management experience
- Ability to travel 20% of the time
- Fluency in Arabic language

Preferred Qualifications

- Experience working in a matrixed organization
- Coaching and consulting skills, experience influencing Sr. Managers and other salaried leaders
- Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis, experience consulting on complex performance management cases Employee Relations/Investigations experience
- Excellent written and verbal communication skills; effective communication with the ability to build relationships and influence across a wide set of process partners and business stakeholders
- Possess conviction and tenacity, and excellent written and verbal communication skills
- Thrives in a high-pressure, high-volume, ambiguous environment and able to manage multiple simultaneous priorities
- Intellectual curiosity; brings insight to team and business
- Ability to demonstrate high-judgement, empathy, autonomy, and flexibility
- Ability to maintain strict confidentiality regarding employee issues in Human Resources
- Experience coaching, mentoring, and influencing other HR professionals through informal leadership
- PHR/SHRM Certification
- Work Councils or other employee representative bodies (ERB) experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.