Manager, AWS Infra Supply Chain

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Are you ready to architect the digital backbone of tomorrow? We're seeking a CDR Network Plan Performance Manager to lead a team dedicated to root causing build plan misses, identifying systemic gaps, and driving improvement initiatives across our infrastructure planning organization. The build plan determines what and how many server racks we can build each week given material and capacity constraints across a 13-week rolling horizon. This role is the linchpin between plan creation and plan execution — ensuring that performance is measured, understood, and continuously improved. As CDR matures and additional planning elements are introduced (e.g., Landing Plan), this team's charter will expand to cover the broader planning portfolio.

The ideal candidate brings a proven track record of building and leading high-performing analytical teams, establishing performance management frameworks, and driving cross-functional accountability in complex supply chain environments. You will own the end-to-end performance measurement of supply chain inputs and assumptions made in the build plan, and lead the team that ensures we are driving measurable improvement week over week.


Key job responsibilities
Team Leadership & Development: Build, lead, and develop a team of CDR Network Plan Performance individual contributors focused on root cause analysis, metrics development, and improvement initiatives. Establish team operating rhythms, talent development plans, and a culture of data-driven accountability. Foster cross-functional relationships with Build Plan, Landing Plan, Supply Chain, Engineering, and Finance teams.

Performance Framework & Metrics: Design and implement a performance management framework that measures the accuracy and reliability of supply chain inputs/assumptions feeding the 13-week build plan (e.g., material availability, capacity constraints, vendor commitments). Define, own, and report on key performance indicators (KPIs) that track build plan adherence (racks planned vs. built per week), miss categories, and systemic gap trends. Establish governance mechanisms (e.g., weekly/monthly performance reviews) to drive visibility from leadership to execution teams.

Root Cause Analysis & Systemic Gap Identification: Lead structured root cause analysis (RCA) processes for build plan misses across all supply chain dimensions (hardware, power, cooling, network, construction, etc.). Identify recurring patterns and systemic gaps in planning assumptions, data quality, process adherence, and cross-functional handoffs. Develop and maintain a taxonomy of miss categories to enable trending, prioritization, and targeted intervention.

A day in the life
Improvement Initiatives & Accountability:

- Drive the creation, prioritization, and execution of improvement initiatives that address identified systemic gaps.

- Partner with Build Plan owners to close the loop between performance insights and planning process changes.

- Establish mechanisms to track initiative progress, measure impact, and ensure sustained improvement.

- As additional planning elements (e.g., Landing Plan) are introduced to CDR, expand the team's scope and charter to cover end-to-end plan performance.
Strategic & Operational Alignment:

- Translate performance insights into strategic recommendations for senior leadership.

- Ensure alignment between performance findings and broader planning transformation efforts (SIOP, demand planning, capacity planning).

- Represent the Performance team in cross-functional planning forums and escalation reviews.

About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 7+ years of project management (including scope, schedule, budget, quality, risk and critical path management) experience
- Bachelor's degree, or Master's degree in supply chain management, operations, engineering, analytics or related field
- Experience applying key financial performance indicators (KPIs) to analyses, or experience with process improvement, Kaizan, and Six Sigma
- Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
- Knowledge of supply chain management concepts - forecasting, planning, sourcing, optimization and logistics or equivalent

Preferred Qualifications

- Experience with enterprise-scale infrastructure or development-based cloud programs/projects in a related industry
- Experience communicating results to senior leadership, or experience communicating complex information and solutions to senior stakeholders and influencing decisions
- Experience with Continuous Improvement and Six Sigma methodologies
- Proven track record of building performance management or operational excellence functions from the ground up
- Advanced analytical skills with experience in data visualization, statistical analysis, and scenario modeling
- Experience with build plan / S&OP adherence measurement in high-complexity, multi-variable environments
- MBA or advanced degree in Supply Chain, Operations, Industrial Engineering, or related fields

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 163,500.00 - 221,300.00 USD annually
USA, WA, Seattle - 163,500.00 - 221,300.00 USD annually