Prime Air Area Manager, Amazon Prime Air

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How do you deliver packages to customers in under an hour—safely, reliably, and at scale? Prime Air is doing just that. Our team of engineers, operators, and innovators is redefining last-mile delivery through drone technology, and we're just getting started.

If you're looking for a fast-paced, hands-on environment where you can lead teams, drive results, and contribute to cutting-edge operations, Prime Air is the place for you.

Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos


Key job responsibilities
Prime Air is seeking a Prime Air Area Manager, where you will serve as a front-line leader responsible for executing daily operations at a Prime Air Drone Delivery Station. You will lead and support teams across flight operations, ground handling, and fulfillment to ensure safe, efficient, and customer-focused delivery performance. In this role, you will drive key operational metrics including safety, quality, and delivery efficiency; monitor real-time operations to remove barriers and maintain system uptime; and partner with Operations Managers and cross-functional teams to execute staffing and operational plans. You will ensure compliance with safety and regulatory standards, identify and implement process improvements, develop and coach associates, and provide clear escalation and communication during active operations. In this role, you will directly manage a team of hourly associates, overseeing scheduling, performance management, and day-to-day coaching and development. In partnership with HR, you will address associate relations matters including attendance, performance concerns, and corrective action as needed, while also maintaining accurate timekeeping, headcount tracking, and staffing records for your team.

This role may require travel, up to 25% of the time.
Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.

Basic Qualifications

- 1+ years of direct people management, including performance management and employee development experience
- Bachelor's degree
- Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment
- Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments

Preferred Qualifications

- Experience working cross-functionally across several teams both technical and non-technical
- Experience developing and delivering training programs, or experience with Federal Aviation Administration (FAA) regulations or similar technical platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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