Operation Engineer , AWS Managed Services

Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.
AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

We are looking for Operations Engineers to join our Managed Services team based in Sydney. This is an opportunity to join a world class team that is at the forefront of enhancing customer’s cloud support experience.
Let’s talk about you. So, how’s your OS and networking skills? Do you have expertise in troubleshooting? Do you know all of the deep corners of the OS? Do you know where the performance bottlenecks hides? Do you know how to monitor infra resources at scale? Do you know how to make the absolute best use of every byte of RAM, every CPU cycle?
Have you had other System Engineers say "I don't believe it" when they saw how well a system you tuned was performing in production? Do you always like to dabble with the latest OS version to keep systems running with the latest and greatest features? Do you like to keep the servers in lock down with the best security and auditing tools to keep intruders away? Do you have an insane obsession of making sure your boxes run with 99.999% uptime?
Are you getting excited after reading this?
We have Good news! We're enhancing our teams with deep OS expertise, and you should be on it. Come join us-we work hard, have Fun and make History!


Key job responsibilities
As a member of Managed Service team, you will be working with our amazing Operation Engineers, Cloud Architects and other supporting roles to dive in and tackle the hardest technical challenges, who excels working in an agile environment while collaborating with some of the diverse people in the industry, who gets excited about owning critical infrastructure services that serve global customers every second of the day! Every day will bring new and exciting challenges on the job while you:
* Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.
* Troubleshoot application deployments, recreate customer issues, and build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
* Work on critical, highly complex customer problems that will span multiple AWS services.
* Help build and maintain Cloud Formation templates, and scripts to automate and deploy AWS resources and configuration changes.
* Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
* Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.
* Drive customer communication during critical events.
* Learn and leverage AI technologies.
* AWS Managed Services is 24/7/365 operations and Operations Engineer role is required to work in flexible shift hrs

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- Experience in AWS services
- Bachelor's degree, or 4+ years of relevant technical position experience
- Experience in system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP

Preferred Qualifications

- Experience in cloud computing technologies
- Experience designing, building, refactoring or operating large scale and impactful IT systems - either on premises or in the cloud
- Experience in automation through devops scripting (e.g. shell, python, ruby, powershell)
- Experience in Database Administration and strong troubleshooting skills (tuning and optimization, deadlocks, schema design) with any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
- Experience in oral and written communication
- AWS or other cloud certification
- Experience setting up, maintaining and coordinating the automated patch and configuration management of production servers.
- Experience with SSM to manage resource health, automate deployment and maintenance of Linux and Windows servers.
- Experience in AI tooling for troubleshooting

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.