Strategic Program Manager, GFD/SMB

About Amazon Web Services Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 18 more Availability Zones and 6 more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Amazon Web Services came to China in 2013, and has been relentlessly investing and expanding our infrastructure and business since then. Amazon Web Services launched its China (Beijing) Region (operated by Sinnet) in September 2016 and its China (Ningxia) Region (operated by NWCD) in December 2017. In 2019, Amazon Web Services added a new region in Hong Kong, making China the only country with three Amazon Web Services regions aside from the U.S. In 2022, Amazon Web Services launched Local Zone in Taipei. Amazon Web Services has also established an AI lab in Shanghai and two IoT labs in Shenzhen and Taipei. The Amazon Web Services Partner Network has thousands of Partners in China. Amazon Web Services has supported over 10,000 local startups and has provided cloud skills training to over 700,000 talents. Amazon’s first two utility-scale renewable projects—a solar farm and a wind farm—are also generating clean energy to the country’s grid.

We are seeking a Strategic Program Manager to serve as the right hand of the Sales General Manager (GM), driving strategic planning, business rhythm excellence, and cross-functional alignment across Enterprise Greenfield and SMB sales organizations. This is not a traditional program management role — you will be a strategic thought partner who shapes the sales strategy, ensures flawless execution, and represents the GM's intent across the organization.

Key job responsibilities
You will operate at the intersection of strategy and execution — translating the GM's vision into actionable plans, building the operating cadence that keeps the team on track, and serving as the GM's trusted proxy in cross-organizational engagement. Success in this role requires business acumen, executive communication skills, and the ability to influence without authority.

1. Sales Strategy Development & Iteration
Partner with the GM to formulate and articulate the sales strategy, including market prioritization, coverage model optimization, and growth bets
Continuously monitor execution against strategic intent; surface insights, identify gaps, and propose course corrections through a data-driven approach
Lead the annual/quarterly planning cycle in collaboration with Sales Operations — translating corporate guidance into segment-specific plans
Synthesize market signals, competitive intelligence, and internal performance data to refine the strategy iteratively

2. Business Review Preparation & Facilitation
Own the end-to-end operating rhythm: design, prepare, and facilitate Monthly/Quarterly Business Reviews (MBR/QBR) for senior leadership
Develop high-quality narratives and executive docs with compelling, data-backed insights
Ensure reviews drive decisions, not just status updates — frame the "so what," identify trade-offs, and recommend actions
Manage robust follow-up mechanisms on action items; track progress and hold teams accountable

3. Cross-Functional Coordination & GM Representation
Serve as the GM's representative in cross-organizational forums
Align stakeholders around shared priorities; resolve conflicts and remove blockers on behalf of the GM
Drive key strategic initiatives end-to-end — from scoping through execution to retrospective
Act as an internal consultant: help teams think through business problems, communication strategies, and escalation paths

4. Strategic Intelligence & Special Projects for non-linear growth
Identify emerging trends, market opportunities, and competitive threats; translate them into actionable recommendations
Lead or support internal press release reviews and strategic narratives for new initiatives
Drive ad-hoc projects at the GM's direction — e.g., org design analysis, talent strategy inputs, customer escalation coordination


About the team
Enterprise Greenfield
[Vision] Rapidly grow customer base, nurture promising future industry accounts to sustain Chinese mainland long term growth.
[Mission] Leverage AWS innovation to accelerate customer business transformation through Cloud & AI adoption.
SMB
[Vision] Be the default Cloud and AI Partner for China SMB customers.
[Mission] Identify and nurture high-potential, e.g. High-tech, Little Giants, DNB natural and Digital Economy-Integrated SMEs, empower them through scaling journey to enterprise-scale businesses by delivering AWS values through Cloud/GenAI innovation, and partners co-selling to succeed their business globally.


Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.


Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 7+ years of management consulting, strategy, technology, venture capital, or a related industry experience
- BA or BS degree in a related field (MBA preferred)
- Experience engaging and influencing senior executives, demonstrating a strong familiarity with decision-making processes in enterprise customers
- Experience leading cross-functional projects and managing large, complicated programs
- Experience in English-language communication skills, both written and verbal

Preferred Qualifications

- Experience in technology-related sales, business development, or sales engineering/consulting in the IT industry, such as Cloud, SaaS, Analytics, Mobile or eCommerce
- Experience in senior leadership work in sales operations, sales strategy, finance, business development, or other related fields
- Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
- Experience influencing at all levels within an organization, particularly at the executive level
- MBA, or 4+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.