Network Development Engineer, Direct Connect

Do you like to use network and Unix systems engineering to deliver simple, sustainable and repeatable solutions? Would you like to play a key role in driving the stability and sustainability of next-generation IP networks?

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon.com is looking for best-in-class Network Engineers to drive the deployment, scaling and automation of one of the world’s largest and complex networks: the AWS Direct Connect service - the service that connects AWS to our largest customers in data centers around the world. With Amazon Web Services (http://aws.amazon.com), our goal is to become “The Infrastructure Platform” to the world. Our customers demand the highest quality and reliability for their services and challenge us to be better, faster, and cheaper every day. We are expanding at a tremendous rate; it is our responsibility to maintain quality and reliability while developing innovative ways to automate the scaling of our network.

The AWS Direct Connect team delivers solutions that make it easy for customers to establish a dedicated network connection from their premises to the AWS cloud. These connections help to reduce network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections. AWS Direct Connect is currently available in more than 100 locations, which span nearly 70 cities in 30 different countries.

Key job responsibilities
As a Network Development Engineer you will:
- Support and maintain our next generation networks.
- Deliver simple, sustainable and repeatable solutions and processes.
- Work closely with our broader Network Engineering & Deployment teams to ensure operational readiness for new deployments.
- Drive standards across the network and ensure that we are fully compliant to those standards and policies.
- Participate and drive impact mitigation during large-scale events utilizing an established Event Management process.
- Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion.
- Improve our detection mechanisms by designing and implementing new alerts.
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot interconnectivity issues, including troubleshooting of network device configuration and low level application interaction.
- Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools.

A day in the life
We work with internal partners to develop and implement the next gen platforms
along with the tooling ecosystems to support with these platforms driving efficiency and scalability
through the automation of builds, configuration deployment, and the scaling of capacity. As our
network is one of the largest in the world, there is no blue print at our scale allowing our engineers to
develop solutions to the complex challenges that we face daily. We encourage durable solutions that
look around corners while taking into consideration our customer needs from a cost, performance, and
reliability perspective. Our team develops tooling that provides the required visibility and control of
traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact
to our customers during events.
• Work in a 24x7 team on call rotation, with ability to drive into workplace for critical events/needs.
• Manage customers during problem resolution and operating efficiently under pressure.
• Sit at the computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness and attention to detail.
• Travel to data center/network sites and Amazon/customer offices as needed.


About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- Experience troubleshooting issues and root cause analysis
- Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
- Knowledge of IP networking fundamentals and extensive experience in the application of IP protocols
- Experience working in large-scale networking environments
- Experience in network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)

Preferred Qualifications

- Knowledge of IP networking fundamentals such as BGP, OSPF and other R&S technologies
- Experience with major router platforms

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.