Senior Engagement Manager, Professional Services - CMHK

AWS Professional Services is seeking a customer-obsessed Engagement Manager (EM) to lead and deliver cloud transformation engagements for enterprise customers in Hong Kong. The Engagement Manager serves as the primary commercial and relationship owner for ProServe customer engagements — responsible for scoping, selling, structuring, and managing the delivery of complex professional services projects. This role bridges sales and delivery, ensuring customer outcomes are achieved while driving bookings, revenue, and margin targets. The ideal candidate combines strong consultative selling skills, program management rigor, and deep knowledge of the enterprise market.

Key job responsibilities
Engagement Management & Delivery Oversight
- Serve as single-threaded owner for engagement success — accountable for scope, timeline, budget, and customer satisfaction
- Manage delivery in partnership with Practice Managers and Consultants, ensuring quality outcomes
- Monitor engagement health, identify risks, and implement corrective actions proactively
- Manage engagement financials including margin, utilization, and revenue recognition

Customer Engagement & Business Development
- Identify and qualify opportunities through consultative discovery with customer stakeholders
- Develop SOWs, proposals, and commercial constructs (T&M, fixed-price, managed services, outcome-based)
- Lead customer-facing workshops, executive presentations, and roadmap discussions to define engagement scope
- Build trusted advisor relationships with decision-makers (Director to C-level)

Pipeline & Opportunity Management
- Build and maintain a qualified pipeline ≥ 3x of individual bookings target
- Drive pursuit rigor: qualification, teaming, pricing, proposal development, and close
- Accurately forecast bookings and revenue regularly

Cross-Functional Collaboration
- Partner with Account Managers, Solution Architects, and Specialist teams to pursue joint opportunities
- Collaborate with Delivery Practices to assemble the right teams
- Work with AWS Partners to structure co-delivery models where appropriate

About the team
AWS Professional Services works with enterprise customers and partners to help them realize their desired business outcomes through cloud adoption. Our team assists customers in achieving the greatest value from AWS by providing guidance, best practices, and hands-on delivery support throughout their cloud journey.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- Bachelor's degree in STEM field
- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale

Preferred Qualifications

- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.