Sr Manager, CSM, LATAM-MEXICO

We are seeking a Sr Customer Solutions Manager (CSM) to join the AWS Mexico team to work with one or more of the most strategic customers in the country. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

We help large organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within these customers. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

Key job responsibilities
- Own & Influence: Lead projects end-to-end across Sales, Support, Solutions Architecture, ProServe, and customer teams
- Guide Adoption: Understand customer business deeply and evangelize the right AWS solutions at the right time
- Drive Transformation: Shepherd customers through AWS adoption using your large-scale delivery experience
- Advocate & Coach: Be the customer's cloud coach internally and their voice to AWS leadership
- Execute Strategy: Translate customer goals into plans and deliver industry-changing outcomes

About the team
ABOUT AWS:

Diverse Experiences
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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

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Basic Qualifications

- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Knowledge of enterprise cloud strategies and distributed applications
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in English-language communication skills, both written and verbal
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

Preferred Qualifications

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.