Full-time Amazon Customer Service Associate (site) (work from home)

Work from home with Amazon Customer Service!

Role: Insert role title
Job Type: Insert contract details, i.e. full-time/part-time
Location: Work from home in US
Pay Rate: Insert hourly wage
Language Premium: Insert language premium where relevant
Start date: Insert start date if known

[VCS Preferred 10- In order for us to take your application into consideration you must live in one of the following states: Alabama, Arkansas, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, South Dakota, Tennessee, West Virginia.]

[VCS All green states- In order for us to take your application into consideration you must live in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.]

[PT Flex- This position requires a part time schedule that will have varying hours. An average of 20-29 hours will be required weekly. During peak periods or high volume, this may increase to up to 60 hours per week for short periods. The schedule could fall any day of the week across morning, afternoon, evenings and weekends.]

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate? (customizable (highlighted) field to be adjusted based on the market being served)
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our (insert market/language) customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours? (customizable (highlighted) fields to be adjusted based on the role/location specifics)
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum [insert hours], for example: 4x10hrs or 5x8hrs. [OA2] In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 12 am and 12 pm Monday to Sunday. You will receive your work schedule at least 4 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly.  You will learn more about your exact schedule closer to your start date.

 

[HTS:]

Role: Full-time Customer Service Associate
Job Type: Seasonal
Location: 500 Kinetic Dr., Huntington, WV 25701 (you must live within 50 miles of this site.)
Pay Rate: $15/hr

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate? 
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours? 
This role requires working variable hours to match when customers need us most.  You will work day/late shifts and your work week is 40 hours, for example 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 8pm EST Monday to Sunday. You will receive your work schedule at least 4 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly.  You will learn more about your exact schedule closer to your start date.

Basic Qualifications

Qualifications: What qualifications do we need from you?  Minimum age: 18 years old Have the right to work in United States without restrictions Strong communication skills in English (both written and oral fluency)  Proficient computer skills The availability to work varying shifts from Monday to Sunday within the operating hours of [insert site hours] Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required) Support a full-time working schedule of 40 hours up to 60 hours based on business needs that may change during the course of your seasonal assignment. [HTS] Ability to work On-Site at 500 Kinetic Dr., Huntington, WV 25701 Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring). What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Amazon employee discount Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 1 hour to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience. If successful, we will contact you about next steps! Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us