Customer Success Manager, PMO

Amazon Global Selling:
The Global Selling team in China, Korea, and SE Asia is responsible for recruiting local/regional businesses to sell on Amazon’s global marketplaces, and supporting local sellers’ success and growth on the Amazon platform.
This role will drive close collaboration with many Amazon’s global teams to support the high-growth global selling business, continuously identify new opportunities, and drive new initiatives through design, development, launch and post-launch management.
We are seeking a talented, driven, and proven leader to support Global Sales team in Asia, with stakeholder teams worldwide across various functions. She/He will be a key person to drive new services and products to address Asia based global seller’s growth and success at amazon platform, leveraging global resources.
The candidate will need to possess excellent communications skills, with extensive experience in product management. She/he will be extremely customer obsessed, and detail-oriented, with excellent business acumen and product sense, thus be able to deliver great services and products accelerating seller success in Amazon. The ideal candidate should be able to work in a cross functional, fast-paced environment; has strong product management skills, communication skills, and innovative. If you are passionate on building up new products, willing to take new challenges, make history and have fun with us, please apply to the position now!

Key Responsibilities:
- Clearly define and communicate business requirements, gain support from internal stakeholders and external partners.
- Establish strong relationship and trust with local and global stakeholders, especially for the fast growing emerging marketplaces in Latin America.
- Identify business opportunities and qualified logistic partners, build partner relationship and manage partner performance.

Basic Qualifications

- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Experience in stakeholder management, including influencing executive level global leaders

Preferred Qualifications

- Experience of improving operation efficiency with AI solution
- Experience working in cross border e-commerce or global network

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