Data Center Engineering Operations Senior Technician - AWS Owned DC, DCEO

The successful candidate will perform hands-on operation and maintenance of the electrical and mechanical infrastructure for AWS-owned Data Centers (DC) in Amazon Web Services (AWS) Cloud regions. Our engineers are directly operating and maintaining AWS DCs' world-class mechanical and electrical infrastructure. In addition to technical operations and maintenance, the successful candidate will perform facility operations and ensure the implementation of safety procedures.
This is a highly hands-on, field-based role requiring a motivated, self-managed individual who demonstrates initiative and proactively seeks solutions to problems while striving for operational excellence. The work follows a process-oriented approach: the individual needs a strong willingness to learn new processes and adapt to rapidly changing operational scenarios with conflicting priorities.
The successful candidate will be part of the Engineering and Facilities team and will be responsible for maintaining availability for customers, ensuring maintenance and operation of technical infrastructure, and the upkeep and operation of the DC facility.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team member, ensure remediation of safety risks/issues in conjunction with other teams. Own safety initiatives and projects to foster strong safety culture.
Lead by example in implementing and maintaining AWS safety protocols
Respond to emergency situations and coordinate with emergency services as needed

ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE
• Operational hands on experience, and deep knowledge with electrical, mechanical, fire protection and control systems, including Uninterruptable Power Supplies (UPS’s), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Water treatment systems, Static Transfer Switch (STS), Exhaust Fans, Variable Frequency Drives (VFD's), Fire Systems and Transformers.
• Operate, monitor, and maintain fire detection and suppression systems including pre-action systems, VESDA (Very Early Smoke Detection Apparatus), and other fire protection equipment
• Draft, review and publish Standard Operating Procedures (SOP), Emergency Operating Procedures (EOP) and Method of Procedures (MOP) for in -house activities.
• Review vendor documentation for preventative maintenance (e.g. RAMS – Risk Assessment Method of Statement)
• Perform routine inspections and testing of fire alarm panels, smoke detectors, and suppression systems in accordance with AWS standards and local regulations
• Troubleshoot and resolve straightforward electro-mechanical problems; and collaborates with the engineering team, within internal Service Level Agreements (SLA’s)
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.)
• Perform hands-on preventive and corrective maintenance activities on critical infrastructure
• Execute equipment repairs, replacements, and facility modifications in accordance with AWS standards guidelines.
• Maintain accurate documentation of all maintenance activities, equipment performance, and system configurations
• Collaborate with internal AWS teams on capacity planning and infrastructure improvements
• Supervise contractors who perform servicing or preventive maintenance
• Respond to alarms and perform emergency troubleshooting and repairs
• You may train new team members (Drill, Buddy, Mentor)
• You may participate in business reviews (e.g., WBR/MBR).
• Execute and plan work assignments, using maintenance and change management documents, and by reviewing outstanding action items with your Facility Manager and/or Chief Engineer.
• Take action to make improvements based on operating experience, assist in the creation of process improvement plans, and provide process improvement feedback to site leadership
• Managing ticketing systems for Preventive and Corrective Maintenance (CMMS, Incident management tool)
• Manual handling and lifting of equipment may be required (weight limits in accordance with health & safety regulations)

The applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 6 or above, depending on the candidate’s skills, competences and experience.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 4+ years of hands-on experience with critical facility operations and maintenance
- Professional or formal Electrical Certification or Apprentice/trades certified or diploma in an Electrical field
- Demonstrate advanced electrical competencies (Practice & Theory) and strong knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Knowledge of fire detection and suppression systems
- Very good command of English (written and spoken)
- Driving license valid in Italy (required for shift-based schedule)

Preferred Qualifications

- Data Center/mission critical engineering experience in AWS-owned facilities/Hyperscaler
- 7+ years of Data Center or mission-critical engineering experience
- Experience with Building Management Systems (BMS) and monitoring platforms
- Hands-on experience with fire protection systems including pre-action, VESDA, and gaseous suppression systems
- Experience performing direct maintenance and repairs on critical infrastructure equipment
- Familiarity with AWS operational procedures and standards
- Experience working in shift-based operations environments
- Willing to travel between data center sites, and internationally if required
- Experience leading technical projects or initiatives
- Strong analytical and problem-solving skills
- Demonstrated experience mentoring or training technical staff

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Milan, ITA - 34,800.00 EUR Annually