System Development Engineer, Last Mile Prod DSP

The DSP tech team in Hyderabad is looking for a System Dev Engineer who will work alongside Last mile technologies and product team in amazon transportation organization. SysDev Engineer will be specializing in Tech and OE frameworks used within last-mile and DSP tech teams.

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and scaling, implementing the fix for internally developed code, performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on team's software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.


Key job responsibilities
As a System Development Engineer you will:
* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements
* Directly work with development team to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions
* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools
* Build tools and automation to optimize the system, simplify processes, etc.

You design and deliver technology solutions which solve difficult business problems. You identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the success or innovation of other teams.

You work autonomously, but may seek direction at times from peers and your manager. Your solutions are pragmatic, efficient, and cost-effective. You make appropriate trade-offs and re-use or extend prior work where possible. You thoroughly test your work. You consistently write clear, accurate, and concise documentation for your own solutions and improve your team’s existing documentation.


A day in the life
- Work closely with Product Management to break down feature requirements into software deliverables
- Design, Develop and maintain secure and performant software features and systems for Last-mile and DSP Tech customers
- Actively participate in software and system design reviews
- Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quickly

About the team
DSP (Delivery Service Partner) tech's vision is to be the tech that powers world’s best owner-operated business opportunity, empowering small business owners to build high quality and sustainable logistics companies. DSP Tech powers the tech that supports annually ~10 billion packages through last mile operations and support 90+% of AMZL package volume.

Our foundational tenets of building from global from day 1 and being multi-program aware & multi-tenant tech brings multiple tech opportunities at scale. We are continuously working on exceeding customer experience expectations, building on our mobile first strategy and building highly evolvable tech systems.

Basic Qualifications

- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix

Preferred Qualifications

- Experience with CI/CD pipelines build processes

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