Support Engineer, Region Services

We are seeking a highly organized and strategic Sr. Program Manager to drive operational excellence across our team. This role is responsible for leading cross-functional program management, strategic planning, and business operations to support senior leadership and enable the team to deliver results at scale. The ideal candidate thrives in a fast-paced environment, is a strong communicator, and brings a passion for building efficient processes and driving accountability.

Key job responsibilities
Strategic Planning & Coordination
• Lead coordination of strategic initiatives, OP planning, resourcing, and technology needs
• Develop, monitor, and report on individual and team goals and KPIs for leadership
• Conduct resource planning activities to support operational needs and long-term growth
• Drive annual planning meetings and establish team communication structures

Business Reporting & Communication
• Lead the creation and delivery of QBRs, MBRs, and Flash updates for senior leadership
• Communicate project status, key learnings, and strategic recommendations to senior leaders
• Maintain and update business dashboards to support data-driven decision-making

Budget & Financial Management
• Oversee budget planning, monitor expenditures, and manage financial reporting for the leadership team

Process Improvement & Efficiency
• Identify, design, and implement process improvements to drive operational efficiency across the team
• Maintain and prioritize task lists, ensuring timely completion of action items and deliverables

Knowledge Management & Documentation
• Manage SharePoint sites, wikis, and team documentation to ensure information is accessible and current

Operational Support
• Handle a variety of administrative and operational tasks to support day-to-day business needs

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience managing cross-functional initiatives and delivering results in ambiguous environments
- Strong written and verbal communication skills, with the ability to influence senior leadership
- Proficiency in data analysis, reporting tools, and dashboard management
- Experience with budget management and financial reporting

Preferred Qualifications

- Experience in operational planning (OP1/OP2) and goal-setting frameworks
- Demonstrated ability to drive process improvement and operational efficiency at scale
- Experience with SharePoint, wiki platforms, and knowledge management systems
- PMP or similar project management certification
- Ability to manage multiple priorities and stakeholders simultaneously in a fast-paced environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually