Sr. Program Manager, Amazon Smart Vehicles

Amazon Smart Vehicles is building the next generation of in-vehicle AI experiences — delivering Amazon's Custom Assistant (ACA) to global automotive OEMs. We're looking for a Senior Program Manager to drive organizational effectiveness, program execution, and cross-org coordination. This role as a Program Manager will include combining org-level operations with hands-on program delivery, external team coordination, and process excellence. You will be accountable for overall program strategy as well as tactically driving teams inside and outside the organization to deliver.

Key job responsibilities
Own organizational goal updates (Kingpin) — ensuring timely, accurate reporting and escalating at-risk goals

Drive the Monthly Business Review (MBR) — structuring the deck, aligning inputs from teams, and presenting to leadership

Lead quarterly planning exercises — aligning priorities across ASV and partner organizations (Alexa org, 2P teams) to ensure commitment and capacity match

Contribute to OP1/OP2 narratives and own one or more organizational goals

Drive feature programs (e.g., TTS) end-to-end from a schedule, milestone, and stakeholder management perspective

Run beta programs — recruiting participants outside ASV, collecting feedback, triaging into JIRA, and driving action on findings

Oversee the gaps between teams, processes, and systems — reduce exposure to classic failure modes (requirements not documented, ineffective cross-team collaboration, insufficient testing)

Drive crisp decision-making through mindful discussions and written narratives

Demonstrate good judgment in how and when to escalate without damaging relationships

A day in the life
Your morning starts with reviewing goal and program dashboards — checking what's on track, what's slipping, and what needs escalation. Mid-morning shifts to cross-org coordination: syncing with Alexa org or 2P teams on open dependencies, getting committed dates, and unblocking items stalling delivery.

Afternoons alternate between driving feature programs (test bench readiness, beta feedback triage, milestone tracking) and org operations (MBR prep, quarterly planning inputs). You'll run weekly mechanisms, prepare leadership narratives, and ensure nothing falls through the cracks between teams. You routinely deliver the right things with limited guidance.


Problems you'll solve: Keeping the org's operating rhythm tight — goals current, programs landing, 2P teams accountable — while solving ambiguous problems, proactively mitigating risks before they become roadblocks, and continuously improving how we work.

About the team
Amazon Smart Vehicles (ASV) is reinventing the in-car experience by bringing Amazon's AI and voice technology to vehicles worldwide. We partner with global automotive OEMs to deliver custom, branded AI
assistants that delight millions of drivers. Our team operates like a startup inside Amazon — fast-paced, highly collaborative, and deeply customer-obsessed. We value ownership, bold thinking, and a bias for
action. If you want to shape how people interact with AI every day on the road, this is the team to join.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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