Business Analyst, Global Mile

Amazon is seeking a motivated candidate to create analyses and mechanisms that provide actionable insights regarding customer behavior and sales performance. As part of a small team of Business Analysts, their data reports, analyses and insights will help Global Mile sales leaders across the US and EMEA understand and bridge performance, as well as influence business decisions, including new product's go-to-market, customer prioritization, etc.

About Global Mile: Amazon is committed to supporting businesses in becoming successful Selling Partners. Fulfillment By Amazon (FBA) provides sellers with fulfillment services to store products in Amazon's fulfillment centers. Amazon will pick, pack, ship, and provide customer service to enable FBA sellers to scale their business and reach more customers.

With Amazon’s advanced fulfillment networks, this enables "You sell it, we ship it." Often, Selling Partners may procure inventory from overseas origins, such as China, South-East Asia, requiring them to independently navigate the complexity of international freight forwarding, shipping, and customs clearance. The Global Mile team solves this Selling Partner pain-point by offering Amazon Global Logistics solutions, with a full suite of international shipping, customs clearance and storage solutions.

As a Business Analyst, you will serve as the subject matter expert on presenting data in an informative and actionable way. Your detailed analysis will inform decisions on investments, opportunities, and performance. You will collaborate with our centralized Business Intelligence and Data Engineering team to leverage existing data and build access to new data needed to inform business decisions. You will build analytical models, size opportunities, implement techniques to process large data sets, apply statistical testing methods, address quantitative problems, build dashboards that enable leaders to better understand their business data, assess functional business performance, and develop targeted, scalable action plans. As the data expert within the business team, you will be responsible for supporting team peers who lead functional strategies. You will be responsible for designing and implementing tangible insights, business metrics, measurement systems that guide operations, projects, and programs roadmaps. You will have an opportunity to publish findings, updates, and data-driven recommendations to sales managers.

Key job responsibilities
- Build data visualization reports and tools for self-service data consumption.
- Analyze and extract relevant information from large amounts of structured and unstructured data to help automate and optimize key processes.
- Analyze and validate data to ensure high data quality and reliable insights.
- Collaborate with data engineering teams to improve data assets, quality metrics, and insights.
- Proactively identify areas of opportunity for in-depth investigations and future program development.
- Serve as part of a small team of Business Analysts who are the primary data reporting and analysis experts supporting a team of 40+ individuals, following an intake and prioritization process to balance fast-turnaround business needs with regular processes and longer-term strategic projects.
- Communicate results to stakeholders and visualize data effectively to facilitate decision making.

About the team
The US EMEA Sales Planning team was created in late 2022 to support the growth of Global Mile sales and marketing teams. Our objective is to establish and iterate on strategic and tactical planning processes to help achieve business goals, maximize efficiency and ROI.

Basic Qualifications

- Bachelor's degree or equivalent
- Knowledge of SQL
- Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience defining requirements and using data and metrics to draw business insights
- Knowledge of financial or business analysis principles

Preferred Qualifications

- Master's degree in supply chain management, operations, engineering, analytics or related field
- Experience with operations/supply chain
- Experience analyzing data quantitatively and using customer research, data and metrics to back up assumptions, identifying opportunities, and assessing the efficacy of marketing programs
- Experience in project management methodologies, business analysis, or process improvement
- Experience analyzing data and creating reports for leadership
- Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills
- Experience working in web analytics – e.g. funnel progression, visitor behavior, conversion analysis, marketing campaign optimization, click-through rates
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

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