UX Designer II, AMZL, Global Standards & Customer Excellence

GSCE's Product & Analytics team is building the next generation of operational excellence products for Amazon's worldwide supply chain — a product portfolio spanning benchmarking, standards, audit, and process improvement.

We are looking for a UX Designer to help design a single, intuitive product experience across the GSCE portfolio. You will be the design owner for products such as the Scorecard Hub, Project Autonomy self-service data tooling, CIP (our continuous-improvement execution platform), Gravion (our AI-powered audit platform and risk engine), and Project Flywheel — the unified GSCE product experience that connects insights, standards, and actions into one seamless operator workflow. Your customers are Operations leaders across NA, EU, APAC, LATAM, and MENA who rely on our products to achieve operational excellence.

In this role you will turn difficult, data-dense operational problems into clear, usable, and delightful experiences. You will partner closely with UX Researcher, Product Managers, Business Intelligence Engineers, Software Engineers, and Applied Scientists to define product-level customer experience, shape roadmaps, and raise the design bar for a team scaling its products across business units and geographies. This is a hands-on, high-impact role for a designer who is tactical today and growing strategic, and who wants to see their work directly improve how a global operations network performs.

Key job responsibilities
- Deliver end-to-end UX solutions for difficult design problems across GSCE products (Scorecard Hub, Project Autonomy, CIP, Gravion, Project Flywheel), working independently and seeking direction when needed.
- Own the customer experience for one or more product surfaces, consistently shipping high-quality artifacts from concept to detailed engineering specs.
- Apply design best practices and expertise in at least one core UX discipline, method, or process.
- Partner closely with UX Researcher, Product, BIE, Applied Science, and Engineering, balancing design needs against technical capabilities and constraints.
- Present and critique in cross-team reviews; communicate difficult technical and product decisions clearly to partners.
- Influence partners, your manager, and the team's design strategy; present multiple solutions with clear trade-offs.
- Advocate for the customer and challenge the status quo on their behalf.
- Synthesize qualitative and quantitative data to inform design decisions at the feature and product level.
- Apply industry landscape and trends to inform recommendations on team goals and design direction.
- Drive crisp, timely decisions, clear blockers, escalate appropriately, and plan for dependencies so outcomes are maintainable.
- Improve design patterns, standards, methods, and processes, contributing to cross-team mechanisms that improve delivery.
- Proactively identify optimizations by understanding the underlying systems your designs run on.


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 3+ years of design experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience in delivering design solutions as a UX designer or interaction designer

Preferred Qualifications

- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
- Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)
- Experience working in a collaborative team and working directly with developers for implementation of designs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 111,900.00 - 152,000.00 USD annually
USA, WA, Bellevue - 117,800.00 - 160,000.00 USD annually