Inside Auto Senior Consultant II (Hybrid- Nashville, TN)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Inside Auto Senior Consultant II plays a pivotal role in enhancing claim handling quality and consistency across the department. Along with complex claims determination, this role is also responsible for coaching and providing technical guidance to team members, ensuring adherence to best practices and continuous improvement. The role supports Claims leaders and contributes to strategic initiatives that elevate team performance and customer satisfaction.

Key Responsibilities

• Manages and resolves complex claims by determining minimum coverage limits and claim value, including cases involving single or multiple claimants, while clearly explaining coverage decisions.

• Serves as a trainer to adjusters handling low-complexity, high-volume claims, providing guidance on claim handling, customer interactions and technical standards.

• Conduct training sessions to observe workflows and deliver actionable feedback. Deliver supplemental training sessions on key topics such as coverage analysis, negotiation techniques and customer communication.

• Review claim files for accuracy, completeness and compliance with internal policies and industry standards.

• Provide recommendations on liability assessment, documentation and resolution strategies.

• Leverage continuous improvement tools to identify and implement process enhancements.

• Participate in departmental initiatives and projects aimed at improving operational effectiveness.

• Foster a culture of continuous learning and excellence by collaborating on file quality outcomes and contributing to strategies that enhance performance, training materials, and coaching tools.

Experience

• 3 or more years of experience with Liability and/or Casualty claim handling experience preferred.

Work Location & Schedule:

During Training: IN OFFICE

• Monday through Friday, 8am-4:45pm

After Training: HYBRID (IN OFFICE & REMOTE)

• Hours: Monday–Friday between 8:00 AM – 5:30 PM, with occasional Saturday 

• Work Arrangement: Hybrid schedule – 3 days in office (Monday–Wednesday), 2 days remote (Thursday–Friday) 

Notice of Licensing Requirement:

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.

• All required licenses must be obtained within 60 days of hire.

• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.

• This role offers a $1,000 sign on bonus if you have an active adjuster license in TX, FL, or your resident state.

• Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.

Allstate Benefits: 

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits: 

• Medical, dental, and vision coverage 

• Allstate pension plan and 401(k) savings plan 

• Ayco financial coaching 

• Spring Health mental and emotional wellbeing resources 

• Paid parental leave 

• Adoption reimbursement 

• Paid time off 

• Tuition reimbursement 

• Wellness incentives 

• Allstate Foundation donation match and grant opportunities 

Skills

Claims Resolution, Coaching, Compliance, Continuous Improvement, Customer Service, Training, Training and Development

Compensation

Compensation offered for this role is 68,500.00 - 115,600.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.