Claims Business Process Transformation Lead - Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Claims Business Process Transformation Lead Consultant is responsible for aiding in or leading the development and implementation of complex consulting projects. This position represents the business area in strategic planning activities and provides recommendations based on best practice benchmarking, data analysis and forecasting. This role consults with internal stakeholders to identify current and future business needs of large scale complex end-to-end processes. This individual provides oversight for research, design, build, testing, deployment, analysis, administering, and maintaining environments.

Key Responsibilities

• Demonstrates understanding of business unit and/or industry systems, processes and requirements
• Initiates and supports business optimization/reimagination efforts to enable effective and efficient delivery of valued services.
• May direct the work of other staff members or lead a virtual cross functional team.
• Manage efforts to implement hardware and software technology components by analyzing the current system environment using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.
• Collaborates with service engineers, technology, architects, vendors, and business clients to ensure that the modified hardware and software technology components interact appropriately.
• Ensures successful completion of projects by supporting organizational objectives and anticipating future impacts and needs for adaptations and changes in end-to-end processes at a global or enterprise level.
• Represents the business area in strategic planning activities with senior level executives.
• Understands departmental cost structure and touch points to other areas. Initiates implementation of solutions that positively impact profitability and operational efficiencies.
• Gathers and analyzes business and stakeholder requirements. Collects and analyzes process data to initiate, develop and recommend business practices and procedures.
• Applies best practices when summarizing, consolidating, and presenting findings and recommendations to senior leaders and officers.

Preferred Qualifications

• 5 or more years of claims experience.

Supervisory Responsibilities

• This job does not have supervisory duties.

Travel Requirements

• Ability to travel up to 10% to Allstate offices.

This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents.

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Skills

Artificial Intelligence (AI), Collaboration, Communication, Continual Improvement Process, Design, Innovation, Insurance Claims, Relationship Building, Strategic Planning, Strategic Thinking, Trend Analysis

Compensation

Compensation offered for this role is 85,000.00 - 145,075.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

 

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

 

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.